"Overall this is a very good hotel with a number of strengths but there were a few flaws as well.
When we arrived and entered through a solid wooden gate (no revolving doors or marbled lobby area) we were impressed by the tranquil and exclusive feel. We were also impressed by the genuine welcome and helpfulness of the staff. Check-in was smooth and efficient - greatly helped by a delicious rum based “welcome cocktail” (an alcohol free version was offered but politely refused!).
Herein lies the hotel’s greatest asset - the staff. Seldom have we stayed somewhere where all the staff have been so consistently friendly and helpful. Greek hospitality at its very best.
Following check-in we were taken to our room by a buggy. In a separate block and slightly uphill from the reception / restaurant / bar / pool area our room had a shared swim-up pool and a delightful sea view. However, first impressions apart, the room did not wow. On the positive side the large bed was very comfortable. There is also a pillow menu and a Nespresso type coffee machine with coffee pods (in addition to a kettle, coffee sachets, tea bags etc.).
The decor, though, is minimalist - nothing on the walls, for example, to soften the starkness. Housekeeping standards were good. A notice card in the room encouraged us to leave towels on the floor if we wanted them changing. Every day, though, the towels were changed regardless of where they were left. The pool towels that were provided for us were small and poor quality. Overall the quality of accommodation was out of synch with the rest of the hotel and lacked that luxury feel.
Food and bar service was, again, friendly and helpful. Breakfast was particularly good - plenty of choice and a good selection of freshly cooked hot items served to the table.
For dinner the food can be described as modern Greek. Competent cooking - fish dishes were particularly successful. Presentation was also of a good standard. Our only regret was a number of main courses were devoid of any vegetables. Particular praise for the wine list - virtually all Greek. An extensive range of wines by the glass (starting around €8 a glass) - with great help provided by an enthusiastic and knowledgable sommelier. Wine prices apart we were surprised that they charge €5 for a bottle of still mineral water. On a couple of occasions we experienced lapses in service - wrong dishes brought to the table - but these were dealt with promptly.
Bar service was also of a high standard save for the fact that o some occasions tortilla chips with olive dip was provided, and at other times there was nothing. A glass of Prosecco was €8, cocktails from €12, gin and tonic from €12.
You have to go up a steep hill to get to the hotel. To avoid the climb back up a buggy lift can be arranged by phoning reception. We never had to wait more than a few minutes before it appeared. Being away from the commercial centre of Tsilivi also helps with the exclusivity of the hotel. The beach is about a 15 to 20 minute walk.
In summary, therefore, a top rating for most aspects of the hotel except for the bedroom."
