AluaSoul Zakynthos

"Having read some reviews before coming , there were so many that now having been didn’t make sense.. we have stayed here for a week in a My Favorite club room with access to the infinity pools and some other benifits for a minimal increase to cost. The staff are amazing at all levels and so nice. The adult only hotel works well here , the sea is accessible altho via a drop off and once in was fairly shallow a long way out , when rough it’s not advisable tho. The pools were well maintained seeing the team check the water quality regularly . The food in the buffet is many choices and it does vary day by day so you will not be bored with when choices and the desserts are amazing. Having also used the spa massage ( the Cretan 75 min) the massage by the professional was so relaxing and nothing was rushed. Over all I can not fault the hotel at all. My only advice , if you book shared airport transfers they can pick you up far too early for the return , meaning you are at the airport for far too long; and booking a trip with reception via Abba tours , make sure they communicate well and don’t forget to pick you up :) .. over all many had said this was a little dated , but after a week I would disagree and say it’s exactly for anyone wanting to just sit and relax and get away from it all. Things are not so close to the hotel so it’s either taxis or hire a car etc , but the hotel itself is exactly what it was meant to be. We would definately come again .. for a week’s break. Kefolonia is a ferry away also. For a day trip. To see 2 Greek islands on one vacation."

"Unfortunately we did not have a great start to our holiday. I booked a My Family Club junior suite with sea view. This is NOT what we were given. Our room was a gloomy small room that had seen better days and with no sea view. We looked out at the wall of the building in front. When I asked at reception about the missing sea view, the receptionist told me that just because I had booked and paid for a sea view did not mean that I would get one! The room was 4 rows of buildings back from the sea and furthest away from the My Favourite Club. It seemed as though they had plonked a bathrobe and a coffee maker into this tired dirty old room and called it a MFC junior suite. The cans for the mini bar had just been dumped outside the front door. When putting them in the fridge, we realised that the fridge did not work. We then discovered that the balcony door lock was snapped off. Then we found that the balcony chairs were broken. During the night the air con stopped working. Hubby had a shower next morning and the bathroom floor flooded. I tried to have a bath (I brought a bath plug from home) but the bath taps had been removed. It was grim. I asked to speak to the hotel manager but he never did make contact. I also contacted the Jet2 UK office and eventually we were moved to a sea view room in the MFC part of the hotel. From then on we had a wonderful holiday. The new room was amazing. It was clean and modern. It had plenty of wardrobe space, a dressing table and a sea view. We loved the MFC area. Great sunbeds and comfortable bean bags. The staff in the MFC bar worked so hard and always cheerful. The snack bar was so handy for lazy lunches. Food on the whole was enjoyable. It was unfortunate that we could not get a reservation for the a la carte restaurant until day 5 of our holiday. We did find the dinner buffet quite repetitive and there is no alternative if you do not have an a la carte booking. On our last evening the buffet food was cold which was a shame. Breakfasts were enjoyable with freshly cooked eggs and omelettes. We had a fantastic holiday and would have given it 4 or even 5 stars if we had been treated better. Management of the hotel is lacking but the staff are an asset to the hotel. Sadly we probably would not return due to all the problems we encountered."

"This was a return for us, having visited previously a couple of years ago. We booked (as we did then) the My Favourite swim up room, which largely reflects our review - the holiday is worth alone the view from the room that looks from the infinity pool across to the Ionian sea. Food is hit and miss, but there's always something to eat. Having the dedicated 'Fancy bar' is great in being only a few steps from a latte or a drink - but the key here is Joanna, who made our holiday full of laughs and smiles."