"We have visited Pefkos several times over the years and absolutely love the resort, so it’s important to say that this review is about Eagles Nest Hotel only – not Pefkos itself. If this had been our first visit to Pefkos, this hotel would honestly have been enough to put us off returning.
The only positive from our stay was Konstantinos, the night receptionist. He was always friendly, welcoming and genuinely helpful. He made us feel like valued guests and is a real credit to the hotel.
Unfortunately, everything else fell well below expectations.
The daytime receptionist was consistently rude and unhelpful. We asked him to book us a taxi and were simply told “no”. When we asked to borrow an iron, he huffed and puffed before practically throwing it at us with water leaking out of it. On our final day, our transfer wasn’t until 5pm, so we politely asked if we could have a towel to dry ourselves after using the gym shower. Again, the answer was just “no”, with no effort to help or offer any alternative. It genuinely felt like guests were an inconvenience rather than welcome.
To make matters worse, he regularly sat behind the reception desk smoking inside the reception area. Having to walk through reception while staff were smoking was unpleasant and gave a very poor first impression of the hotel.
The room was also very disappointing. There were ants throughout the room, the bed (or should I say two single beds was uncomfortable, and the shower leaked constantly. There were also times when there was no water available in the room at all, which is completely unacceptable. We booked a swim-up room expecting something special, but it was dirty and poorly maintained. We actually arrived back after a day of sunbathing one day to find goats drinking out of our pool and fouling on the grass next to it.
Housekeeping was well below standard. The bed was made each day, but that was about it. We didn’t receive fresh sheets once during our 8-night stay, fresh towels were rarely provided, and the room was never properly cleaned. Pyjamas which I had folded up and put on the pillow were left screwed up at the end of the bed.
Breakfast was, quite honestly, inedible. We gave it several chances but ended up eating elsewhere most mornings.
The pool area was another disappointment. It was painfully quiet with no atmosphere, and the poolside showers didn’t even work. We actually spent every day other than the first at the nearby Pefki Island Resort instead because it offered a much better experience.
To make matters worse, checkout was at 11am, yet at 9am on the morning of our departure the maid was repeatedly knocking on our door because she wanted to clean the room. It made us feel rushed out well before checkout time.
Overall, this was one of the most disappointing hotel stays we’ve had. Basic standards of cleanliness, maintenance and customer service simply weren’t met. It’s such a shame because Pefkos is a beautiful place with so much to offer, but Eagles Nest Hotel fell far short of the experience we expected. We won’t be returning, and unfortunately, we couldn’t recommend this hotel to anyone."
