"Unfortunately, the hotel did not meet our expectations. It is probably enough for the classic all-inclusive tourist. The entire hotel concept is tailored to a low-cost level for Western European guests. It feels like the clientele consists of 45% English, 20% German, 20% French, as well as 15% Russian and other Eastern Europeans.
The facility is mostly in good shape, although the associated Miraluna is more notable for its vacancies. The rooms are as good as new, but unfortunately furnished without any love. It lacks charm everywhere. The beds are fine. Unfortunately, the bathroom smells strongly from the drains, presumably due to a lack of P-traps.
The reception area resembles a crowded, noisy train station concourse and was simply terrible. It lacks zoning and sound absorption here. Especially in the evening, when the sound from the terrace booms into the lobby, it was barely bearable.
Our room was located right by the delivery area. Consequently, every truck that brought goods or picked up trash could be heard daily starting around 4:30 / 5:00 AM. I am aware that this is necessary. Parking bans in the delivery area could help so that there is no constant reversing with a warning signal. One could possibly provide the employee, who subsequently spent hours distributing deliveries to his storage area and the kiosks with his pallet jack, with softer tires or a different vehicle. On the uneven and cracked paths, that would significantly reduce the noise level.
The request for a different room was still being reviewed even after the third inquiry. I had even declared a willingness to pay a surcharge. There was no feedback until departure, even though the hotel was not fully booked due to the end of the season.
The facility is otherwise clean and the majority of the staff is friendly. Only the beach is in great need of improvement. Washouts caused by the storm were immediately repaired in very many places on the island. Only at the hotel beach did no one care about that even after a week.
When we visited the beach section, it was immediately noticeable due to trash. Not unusual in Greece. Rather untypical in an otherwise well-maintained hotel complex. The beach bar belongs to the hotel and therefore also to the booked all-inclusive package. Unfortunately, only soft drinks here. Even simple coffee from the machine is not included. We ultimately dealt with it and simply did not use the rocky beach. One simply knows this better and more comfortably from comparable hotels.
The selection of drinks in the all-inclusive package is manageable. We tried a few drinks. They were terrible and had little to do with local drinks. This is simply about getting the package tourist drunk as cheaply as possible. We know this much better from other four- or five-star resorts. We ultimately did without these drinks and chose the quite tasty drinks with a surcharge. That is certainly intentional and part of the concept.
Unfortunately, from 6:00 PM on, there was only one bar, which was completely overwhelmed. You had to pick up the drinks yourself. The line was rarely shorter than seven to eight meters. On one evening, they had also decided to only serve two drinks per guest. There were three of us, so we had to stand in line again for 10 to 15 minutes. That would have been fine if they had communicated it with a sign. We only experienced it once, too. Whether this was common practice, we – like other guests – could not find out.
The food was quite good. The selection is sufficient, although not very Greek and mostly only lukewarm. The desserts consist 95% of ready-made products, which occasionally even had a frozen center.
We liked the Asian evening the best. That may certainly have been due to the many Asian employees.
We also liked the sustainable handling of the food: The dishes from the evening were offered again in modified form over the following two to four days – for example as salads, petit fours, or canapés – until they were presumably used up. It would certainly help here if these were roughly labeled with a sign, so that one only chooses offerings that one also likes. One saw at many tables that things were very often thrown in the trash here.
The concept of the specialty restaurants can only come from the financial manager. Here you even pay for water to enjoy similar dishes to those you get in the main restaurant. We could not determine any significant qualitative difference. Illuminating the menu and later the served plate with a cell phone flashlight was, at the very least, peculiar. Ultimately a superfluous facility, but certainly profit-increasing and necessary for achieving the four stars. Other hotel guests and the manageable turnout also confirm this.
Based on our first impressions, we quickly decided to spend the majority of our stay outside the resort with our rental car. Here, only the manageable number of parking spaces is worth mentioning.
This hotel at least led to the fact that we will never book all-inclusive again – and was therefore also a profitable experience."
