Ella Helea

"Myself and my partner stayed at the Helea for a week! Start of the holiday was good despite of the windy weather however this quickly turned at the end of the holiday which resulted in a negative ending to our baby moon. Room: Started the stay with a sea view room, which was very modern and stunning view. Room cleaned daily with very polite staff. Negative would be our corridor was always quite dirty and needed a good hoover as did the elevators. At times house keeping also didn’t clean our room till 4pm at times, which was a little inconvenient at times as that is when myself and my partner would return to the room so a couple days we decided not to have the room cleaned because of this. A big issue we had was the motion sensor became faulty in the room creating a clicking spark noise during the night and would cause the light to turn on/off. Reported this twice to staff and nothing was done about this. No offer of room change and had to buy earplugs to drone out the noise for 4 nights. Food/drinks: Food at many hotels abroad has always been a worry for myself due to my peanut allergy. We found the hotel had a good range of food choices and the street food hub was a great addition to the hotel! Staff are great and cheery down there! On the third night of the holiday my partner was served extremely raw chicken, which was concerning being pregnant. Reported this to staff who were very apologetic. Asked for room number but nothing came from this. Another evening the Greek à la carte restaurant had a good choice to choose from however several times the staff had to speak to myself to keep changing my dish due to my peanut allergy then eventually was told I can have nothing from the menu. This was very embarrassing in front of other hotel guests as myself and partner had to leave the restaurant to go to the buffet. Drinks options were great if you drank alcohol! Cocktails looked great however for non-alcoholics this was a major issue at the hotel and needs work! Whenever myself or my partner asked for a mocktail, this was very difficult for staff to create. Always resulted in a small, kid like glass that did not look great! There 100% needs to be mocktail options on the menu so staff know how to make these as this was a very negative point to the holiday especially for a 5 Star hotel. On multiple occasions I was served drinks with alcohol despite being pregnant, which clearly was stated when ordering the drinks. My partner had to try all my drinks for me before I drank them as almost daily I was served alcohol!! Pools and sun loungers were always available at anytime of the day and was a good atmosphere! Only went to entertainment one evening and left quite quickly as this was very average and has seen much much better at other hotels! Overall, The hotel is very modern and aesthetically pleasing! Wow factor when you turn up. I can see the appealing side for family’s as there seemed like a lot for children. Rhodes town is 10min taxi and felt in a safe area. HOWEVER, there was a major negative of the hotel and our stay. Please if you are going to stay at this hotel email and ask if a conference will be on!! This completely ruined our last 2 days and is why I won’t be returning to the Helea again. Over 500 people turned up to the hotel hosting a conference, which took up the whole hotel! Branding every where and felt like we were in a buisness hotel despite the hotel being a family hotel! During the evenings in the main area, where myself and my partner had sat for 5 nights happily beforehand became over run by conference people! Family’s who had stayed all week having to sit on the floor in corners of the hotel as no seats left due to conference people being given all seating! Never got served for over an hour and when we did get served, was served an alcoholic drink! Mistakes were being made due to little bar staff! Peanuts dished out everywhere, which being anaphylactic, myself and partner felt like we had to leave to our room as it felt very unsafe for myself and cross contamination was very clear!! DJ played on the terrace for conference individuals, which played loudly till 3am!! We were on the top floor of the hotel and it was ridiculous! Many Family’s and children at this hotel was very clearly not thought about! Many family’s complained this evening and when myself and my partner did, there was no compassion! Manager Matthew, Wow, emotional range of a teaspoon and very unprofessional. Very rude and unhelpful at times and told myself and partner that if we wanted to sit somewhere then to go to our room or the beach bar, which was freezing on a May night. When my partner asked him if he wanted a pregnant women to go down there he stated yes!! Complete disregard to guests and then on top of that told us this conference was for one night, which was not true as the second night the DJ played till 3am again the conference! Laughable, staff was sent round the hotel on an apology tour with bottles of Prosecco to apologise to all the rooms that complained (which was many with the amount of bottles on the trolley). When offered the bottle we declined this as again stated several times to guest relations that I’m pregnant!! Have stayed at better 4 star hotels and this hotel still feels very much not a 5 star. Still very money driven. If the conference was not on then we would’ve ended our holiday on a more positive note but unfortunately our baby moon did not end great! So many staff were welcoming and warm and to them we say thank you!"

"Albion and team where excellent at ammuda beach bar, very pleasant and brilliant service!!"

"Albion and the team has been amazing! Quick service in Ammuda bar and lovely cocktails !!!"