Atlantica Mikri Poli Kos

"Reception staff unwilling to help or perform basic duties, room not cleaned adequately and towels left unreplenished. Booking system for the restaurant a complete farce meaning you do not get what you have paid for. Drinks awful and watered down, food diabolical. Unsure how this is rated 5 stars as should be no more than 2."

"Positives first The holiday village team were fantastic a big thank you to Sophie and to Chester the swim coach and Ryan the football coach. My daughter had some swim lessons with Chester who was just utterly amazing and taught her more in the few lessons than a swim instructor did in months Lovely location Food was good no issues other than the lack of access to the resturant which is upstairs and only has one lift Gyros van was awful. We asked for low accommodation knowing it was a hilly resort and got given the highest point in the resort. This was rectified quickly."

"Unfortunately the experience was far below expectations — especially given the £2,500 price tag (plus another £1,200 spent eating elsewhere because the food was so poor). Before arrival, I requested a room closer to the reception area as my husband recently had knee surgery and I’d read about the steep hills across the resort. That request was completely ignored. We arrived to find ourselves in one of the farthest rooms 2428, and even though around 20 families checked in the same night, there seemed to be no consideration for accessibility requests. We were told to use the buggy service, but each time we called it was a 20–40 minute wait, which made it impractical. The main restaurant was honestly diabolical. The food was bland, repetitive, and poor quality. The atmosphere was chaotic and completely overwhelming for toddlers. Staff hovered around, clearing plates before we’d even finished eating — which only added to the stress. The Italian restaurant, on the other hand, was a decent. The food there was fresh and enjoyable, and the atmosphere much calmer. A special mention to Zografina, the captain of the Italian restaurant — she was the kindest, most genuine staff member we met all week. She went above and beyond to make us feel welcome and even arranged for two extra visits during our stay. It’s worth noting, though, that the booking system is quite unfair — guests are only allowed one à la carte and one Italian visit per week, even on a 10-night stay. The Chinese restaurant was okay as the food was hot and freshly prepared, but lacked flavour. The gyros van was unhygienic, serving only pork and absolutely infested with flies crawling across the meat and bread. During lunchtime, the only edible things were the pizzas and ice cream. The pasta was swimming in water, sandwiches were dry, and the cakes appeared to be recycled from the buffet leftovers. The communal areas were generally very clean, and our room was tidied daily. However, towels and bedding weren’t changed unless we specifically requested it. We placed our used towels in the shower to signal they needed changing, only to find them folded and put back on the side later that day. After calling reception, we were initially told replacements would come the next day — only after pressing the issue did fresh towels arrive an hour later. There were also several wasp nests dotted around the complex, including inside the self-serve drink spouts. Oddly, we hardly saw any wasps outside the resort, so this definitely seemed to be an internal issue. Between the poor food, lack of care from reception and TUI reps, ignored requests, and overall disorganization, this hotel did not deliver a relaxing or enjoyable holiday. It’s a real shame, because the setting could be lovely if managed properly. We wouldn’t return, and I wouldn’t recommend this hotel. There are many closer to the ‘strip’ that look appealing."