Katrin Suites

"We arrived at Katrin Suites after 12AM, check in was quick with a glass of bubbly. We had booked a Junior Executive Suite, on arrival to our room no fruit platter which was supposed to be included, also no meat and cheese platter as we had missed Dinner, most people had this as standard, disappointment straight away, was to tired at that time to try and sort it out. Suite clean, big bed, but could do with an upgrade, sofa had stains, so was never used. robes and slippers included, mini bar stocked and 2 bottles of wine, nice touch, would have enjoyed a glass of wine with a food board, but this was not possible as explained above. Outside area, broken decking, broken sunloungers, a few areas quite dangerous. No chance of getting a sunlounger in the sun, they were always taken very early. Food ok, very repetitive though, only 3 choices of main for Dinner one meat one fish and one vegetarian, buffet items were either cold or lukewarm. Drinks not bad, but serving proseco in a wine glass and latte in soft drinks glass not a 4 star experience. Spa - I had a massage from a young lady which was fabulous, sorry I can’t remember her name, but the spa area is like a huge cupboard no atmosphere and really odd, with a strip light to top it off. The best thing about Katrin Suites is the staff, very helpful and really friendly. George is outstanding. Also a mention to Maria Elrina and Stella who really looked after us. This hotel is definitely not 4 star, we have stayed in small and large hotels all over the world, with some attention in all areas it could be."

"Firstly, some of the recent bad reviews really are just ridiculous and should be put down to the red alert storm and bad weather, looking at the reviews entry dates. Remember it's coming to the very end of a long summer season and this is a 4 star resort (4 star in Crete). Every member of staff is superb, so friendly, polite and helpful. Our executive suite was spotless, spacious and cleaned every day. Our suite mini fridge and coffee machine pods were replenished daily, nothing was any trouble during our entire stay. The resort is located at the base of a steep hill and therefore has steps and changes of levels throughout. If you are elderly, unfit or have mobility issues you may find it difficult and you should book a more appropriate bungalow resort or a pensioner friendly setup! Likewise the resort is off a relatively busy main road, it's no secret and you can see this clearly on the map prior to booking. The food and bar snacks are excellent as is the drink and cocktail selection at the poolside bar. This is a very small resort, but well located for walking into town. Around the pool can get busy when the sun is shining. I don't know what you could do to make more space as it's a compact area. Again if you want 5 stars and a large resort with a swimming pool to match - book elsewhere and pay for that. We are nearing the end of a lovely stay and thank you again to the entire Katrin Suites team."

"Before we travelled we were concerned about the last reviews that were written, honestly can't understand what these people were talking about, we are currently still at this amazing hotel and it's fantastic it's a credit to the fantastic team that run this place. Nothing is a problem for them, their smiles service and commitment are fist class, looking forward to the rest of our holiday with these amazing people.❤️"