Iberostar Selection Creta Marine

"Excellent stay A top-notch entertainment team Anne Perrine and Allan from the Kappa club Good humor and kindness Lack of musical entertainment in the evening"

"Top-notch stays thanks to Anne Perrine and Allan Super"

"✅ We particularly liked this * Hotel grounds: The entire complex is beautiful, very well-maintained, and in our opinion, absolutely corresponds to a five-star hotel. * Staff: The hotel staff was extremely friendly, polite, and helpful. * Food: The food in the main restaurant deserves a perfect 1+++. The selection, quality, and variety were outstanding. There was truly something for every taste. If anything was missing, you could speak to a staff member at any time and get it if possible. * Lobby and reception area: Very beautifully designed, inviting, and absolutely appropriate for a high-quality Iberostar hotel. * Beaches: The beaches and bays were beautiful and we liked them very much. * Surroundings: We went on several excursions and really enjoyed the Greek hospitality. The people were extremely friendly and accommodating everywhere. * Room: Our room was generally nicely furnished and attractively designed. ❌ This disappointed us * Room 536: We were told at the reception that our room was one of the largest rooms for three people. However, we could not confirm this impression. * Noise disturbance: We had deliberately booked a room with a garden view because quiet was important to us. Unfortunately, there was a niche right next to our room where the cleaning staff parked their laundry carts. The carts were loudly taken out as early as around 7 a.m. In addition, there were frequent loud conversations and sometimes arguments among the staff. Getting restful sleep in the morning was hardly possible. * Room cleaning: The cleanliness was the biggest disappointment for us. During our seven-day stay, it was our impression that neither the floor nor the toilet was thoroughly cleaned a single time. The room was accordingly very dirty. * Bed linen: During the entire seven days, the bed linen was not changed completely a single time. Only the pillowcases were replaced. * Glasses: Despite complaining three times at the reception, our used glasses were only properly replaced on the sixth day or shortly before our departure. * Handling of complaints: As a gesture of goodwill, we were offered to have our suitcases carried upon departure. We declined this offer, as we were able to transport our suitcases ourselves without any problems. In view of the repeated complaints, we would have wished for a more appropriate gesture, for example, a voucher for lunch before our pickup at 3 p.m. or some free drinks. * Greek restaurant: In contrast to the excellent main restaurant, we were disappointed by the Greek specialty restaurant. It could not convince us in terms of taste or overall. * Drink quality: The quality of some soft drinks, especially Pepsi, did not convince us. Drinks from the tap tasted significantly less good than drinks from bottles. A positive aspect was that drinks in bottles were also offered in the evening. Our conclusion The beautiful hotel grounds, the beaches, the excellent food, and the friendliness of the staff absolutely deserve five stars in our opinion. However, the lack of room hygiene and the daily noise disturbance were a significant impairment to our vacation. We found it particularly disappointing that, despite multiple complaints, we did not receive a satisfactory solution or appropriate compensation. From a hotel of this category, we expect that cleanliness, quiet, and the professional handling of complaints are taken just as seriously as the amenities and the gastronomic offerings. We enjoyed the beautiful grounds very much, but we would like the management to take the mentioned points of criticism seriously and, in particular, to significantly improve room cleaning."