Elinotel Sermilia

"A terrible experience – absolutely do not recommend! Our issues began immediately upon arrival on September 23, 2026. We were a group of seven traveling with the same agency and were welcomed in an incredibly rude, dismissive, and condescending manner. The hotel manager demanded printed vouchers, which none of us had. She was nervously shaking a piece of paper, insisting on a printout. When one of our group members called our holiday representative and tried to pass the phone to her, she snapped that she "had no time to talk." She showed zero willingness to help, acting nervous and completely unprofessional. We felt like unannounced intruders trying to scam our way in. This is completely unacceptable for a 5-star hotel. Having traveled extensively, we have never encountered such appalling customer service. This person clearly does not understand hotel management, and such a reception ensures no guest will ever return or recommend this place. We booked a family room for three adults, expecting a double bed and a double sofa bed. Instead of a sofa, we found a metal, folding camp bed with springs (see photo), suitable only for a child. When we complained, the manager simply claimed there were no other beds. Even our holiday representative couldn't resolve this, so an adult spent seven nights on a collapsing camp bed, waking up every morning with severe back pain. Furthermore, the room lacked the advertised kettle, cups, or glasses. The balcony only had two chairs for three guests. When asked for a third, the manager refused, stating that each room is strictly assigned two chairs. Ultimately, a maid kindly brought us a kettle and extra chairs in secret, hiding it from the manager. The All-Inclusive dining was tragic. Dishes meant to be hot were served cold. The selection was incredibly poor: one type of yellow cheese, occasionally two types of white cheese, and two types of cold cuts (one being cheap luncheon meat). Fresh bread was mixed with stale leftovers. Dinner lacked basic items like butter or lemon, and they even ran out of black tea, leaving only herbal options. There were no saucers for cups and no teaspoons. Breakfast included no pastries or cakes; the exact same sponge cake appeared for later meals, differing only by the icing color. The food lacked any labels, and dishes were recycled poorly—for instance, baked potatoes from lunch were served for dinner swimming in an unidentified sauce. The photos in the hotel brochure are completely misleading; you will not see those meals here. The espresso machine coffee was terrible—cappuccinos and lattes looked identical, with zero foam and barely any milk (see photo). Fruit options were limited to watermelons and apples, with the occasional rotten peach (see photo). Snacks between meals consisted of cheap sandwiches left uncovered in the sun for so long that the edges curled up, attracting flies (see photo). The cocktails were poorly made; the Pina Colada contained no pineapple at all, and popular drinks like Aperol were unavailable during our entire stay. To enjoy good Greek food, coffee, and wine in a pleasant atmosphere, we had to spend extra money at the nearby NIKOS and ALMYRA taverns. The pool is tiny, and the beach loungers were dirty and uncomfortable. There was absolutely no entertainment or local music. On our departure day, our transfer was at 8:00 AM. We went down for breakfast at 7:04 AM (which officially starts at 7:00 AM). The manager literally shouted "GET OUT!!!" at the guest who entered. Judge for yourselves if this is a place you want to visit. To the owners of Elinotel Sermilia Resort: I strongly recommend replacing this manager or sending her to shadow the staff at 4-star hotels like Iolida Beach (Crete), Lindos Breeze (Rhodes), or Iberostar Cala Barca (Mallorca). There, she might learn what hospitality, proper management, and 5-star standards actually look like. In those resorts, the staff is smiling and helpful, guests get what they paid for, and All-Inclusive means what it should. Compared to them, Elinotel Sermilia deserves two stars at most."

"Review: I have just returned from a 7-day vacation organized by the Rainbow tour operator, and it was hands down the worst holiday of my life. This hotel does not deserve even 3 stars, let alone 5. The primary reason for this disaster is the hotel manager – an incredibly rude, arrogant, and hostile person who treats guests like an unwanted nuisance. She never smiles, ignores guests, and refuses to say "good morning." Here is a list of the shocking failures we experienced: Disastrous Check-in: Upon arriving in a group of 7 people, instead of a warm welcome, the manager aggressively demanded physical vouchers. When we tried to resolve it via our holiday rep, she snapped that she "had no time to talk." Minutes later, she started checking us in anyway without looking at her phone, proving she had all our data in the system the entire time. She created an incredibly stressful and toxic atmosphere right from the start. Substandard Room & Broken Promises: We booked a family room for 3 adults. Instead of a proper sofa bed, a cheap, narrow, metal rollaway bed with springs was crammed inside. It is fit for a child, not an adult. My requests to change it were flatly refused by the manager. I spent 7 nights on this camp bed and woke up every day with severe back pain. Furthermore, the manager refused to provide a third chair for the balcony, claiming "only two chairs per balcony are allowed." (Thankfully, a kind maid brought us one anyway). There was also no kettle, cups, or glasses, despite being clearly listed in the offer. Terrible All-Inclusive Food & Drinks: The food was a joke. Dishes were constantly cold, repetitive, and completely unlabeled (the signs were empty). For a 5-star hotel, the selection was tragic: only 1 type of yellow cheese and 2 types of cheap processed meat. Tomatoes were pre-mixed with onions, and cucumbers with chives, making it impossible for people with dietary preferences/allergies to eat plain vegetables. There was no butter at dinner. Fruit selection was limited to watermelon and apples; other fruits (like 2-3 bananas or plums) were used purely as decoration, and some were literally rotten. No desserts, just 2-3 types of dry cake. The All-Inclusive bar lacked advertised alcohols, including Aperol. There was absolutely no animation or local music. Public Humiliation of a Guest: The absolute peak of the manager's scandal happened on our departure day. A female guest walked into the restaurant for breakfast at 7:04 AM (breakfast is officially open from 7:00 AM). The manager literally kicked her out, shouting "GET OUT!" in front of everyone. This is a severe violation of human dignity. Even local shopkeepers told us that 90% of the guests leave this hotel completely disappointed. If you value your money, health, and mental well-being, DO NOT book this hotel. The back pain from the camp bed will remind me of this nightmare for a long time."

"Hello everyone, I normally don’t write reviews, but this hotel has given me no choice. I am extremely disappointed with this hotel and with the way it presents itself. Based on the photos and website, you would expect a beautiful 5-star hotel, but nothing could be further from the truth. It honestly feels like we have been misled. In my opinion, this is more like a 3-star hotel, and I genuinely don’t understand how this hotel can present itself as a 5-star property. Something really needs to be done about this so that more people don’t end up disappointed like we did. The reasons for my disappointment are the following: 1. The rooms are not clean and are barely cleaned on a daily basis. Usually, the only things that are done are replacing the towels and making the bed. 2. The hygiene in the room is very poor. When we first entered the room, we immediately found three long hairs that were clearly not ours. A few nights later, this happened twice again. There was also an extremely strong chemical smell when we entered the room. The room had supposedly just been “cleaned”, but all we could smell was a horrible chemical odor. 3. The food is terrible. It is repetitive, there is very little choice, and on one occasion we were served a piece of pork that was not even properly cooked. Am I supposed to get sick while I’m on holiday? 4. The swimming pool closes at 6:00 PM, which is very early for a hotel where people are supposed to be enjoying their holiday. 5. The Sky Bar upstairs consists of little more than some lighting, tables and chairs. There is no music or atmosphere whatsoever. On top of that, I had to wait 10 minutes before I could finally order a drink. 6. The shower is absolutely terrible. The water pressure is so poor that it feels like something from the 1960s. The shower drain also smells awful. On top of that, the water temperature is inconsistent and occasionally suddenly turns cold. 7. The cleaning staff entered our room without permission after knocking on the door several times. You might say, “You could have called out or answered the door.” But I am paying for this room, my holiday and my privacy. The last thing I want is for someone to enter my room without permission, even if I don’t respond to the door. 8. There should also be more bins downstairs. I could not find a single one, although this is obviously a minor issue compared to everything else. In addition to the hotel itself, we have had extra expenses eating out in the area because the quality and choice of food at the hotel were simply unacceptable. The breakfast and lunch were reasonably okay, although there was still very little choice. In short, there is a lot of frustration and disappointment because you pay a significant amount of money and naturally have certain expectations — especially when you book a 5-star hotel. Unfortunately, those expectations were not met at all. I strongly advise anyone reading this not to book this hotel. I am convinced there are much better places to stay for the same amount of money. To the CEOs, management and those responsible: I sincerely hope that if you read this review, you will actually do something about these issues. People save money throughout the year to be able to go on holiday, and they deserve to get what they pay for. In my opinion, presenting a hotel like this as a 5-star property is completely unacceptable and very disappointing."