Alia Palace

"This hotel was the biggest disappointment ever! How this hotel is rated as 5 star I do struggle to understand (I have stayed in numerous 5 star hotels previously). We booked an all inclusive holiday with a junior suite and private pool. Where to begin..... On arrival at 9pm in the evening, we get to the room only to find no towels in the room - OK a genuine mistake by housekeeping. Towels were finally received an hour or so later. We then find the bathroom door handle was hanging off the door - I trod on one of the screws as a result! Unsure how this was missed by housekeeping or the maintenance team. When we retired to bed, we then found half of the bed was broken underneath. Next morning attempted to make a coffee in the room, to find nothing to stir our drinks with at all and only 1 sachet of sugar supplied. Ended up improvising and used a new toothbrush that was in the bathroom within the complimentary toiletries. I actually left this toothbrush by on the drinks tray for housekeeping to see when they cleaned the room - it was left there with clean cups and still no spoon was supplied - ended up taking one from the restaurant to use in the room. We spoke to the Management Team regarding the issues with the room. We were reluctantly moved to another room. This room then had a toilet that would not flush as the cistern was not filling up with water. A maintenance man came to try and fix it. He appeared to have no clue, resulting in my husband showing him how to fix it! The shower had poor water pressure with just a basic head. The cubicle had no enclosed shower screen at all which I found bizarre - this resulted in the bathroom being flooded every shower! The rooms are very basic and the furniture very dated and tired. I dispute the photos used online to advertise and promote this hotel. They are definitely old pictures from many years ago. Looking at the outside of our room and the other buildings at the rear of the hotel grounds, I actually thought they were staff quarters!! There is no guest information details in the room - apparently this can be found on a QR code on the room phone instead. The quality of the food and the selection daily was so poor. Most of the hot food looked dried up and inedible. There were theme nights, but again not much to choose from even for these. Breakfast was by far the best meal of the day for taste and selection. The all inclusive food available all day was 1 tray of sliced cake and some baguettes in clingfilm - sat out on top of the bar sweating in the heat all day. Any other food you wanted had to be ordered from the pool bar menu and paid for separately. I have never ever seen this in an all inclusive hotel. The drinks - well if you want basic draught beer, spirits or soft drinks that is all inclusive. If you want a cocktail such as a Pina Colada this again has to be purchased separately @ around 13€. There is only a small cocktail list available for all inclusive. There are no separate restaurants apart from the buffet restaurant available. There is however an al a carte menu on offer that is served to you at tables by the pool area - again at an extra cost. The hotel grounds are on such an incline, even the fittest of guests will struggle to walk to and from their rooms and around the complex. There are 2 golf buggies available though where the driver can take you to and from your room if needed. There are also no lifts anywhere in the hotel, so its flights of stairs to climb to rooms on the 2nd and 3rd floors. Our room was at the top of the hills set back, near the hotel perimeter - the steepest and worst of walks. The views of the coast at the hotel are stunning . There is also a daily hourly shuttle mini bus to and from the hotel to the beach and local town which was handy. There were also plenty of sunbeds and umbrellas available daily - so no battles there. The pool towels were left in your room, there was no card system. No-one told us how to get them changed - apparently you have to go to the spa to do this. The gym was in a poor state - windows so filthy and some equipment not even working. The bar, waiting, and porter staff at the hotel were so hardworking and helpful. If the hotel did not have such a good team, I dread to think how our stay would have been. I suggest that perhaps the owner/shareholders should stay a week at this hotel and experience it for themselves. Perhaps they may realise just how far from 5 star it actually is! I would rate this hotel 3 stars only, but with a 5 star price. I would not recommend this hotel at all."

"My partner and I stayed here from August 29th-September 11th 2026 on a half board basis and not all inclusive. The all inclusive was €60 pp a day on top of half board which we felt wasn’t worth while to us. I would like to preface this review with the fact that me and my partner hate confrontation and never complain, but unfortunately we have had a pretty poor time and feel that this hotel is in no way a 5 star hotel and cannot recommend anyone stay here after the experience we’ve had. We stayed in room 406, every morning and late at night the room smelt strongly of toilet drains which we found really off putting, we complained about this after a few days and they sent a cleaner over immediately who put bleach down the shower which ultimately did nothing. The shower also constantly went hot and cold but we made do. Our main issue with this hotel was the food. Food and allergies were sometimes miss labelled and the buffet was genuinely bland, often lukewarm/cold, tasteless and at times not safe. There are a lot of stray animals on the property meaning lots of flies and near enough every evening me and my partner would come down to try the buffet we’d see flies on the food or coming out of the food. We would only eat the safest food we could, if we saw no flies, which made dinner every night a chore which we were gutted about. We had to complain about this after 5 nights as it meant we were barely eating, knowing the same flies that were on the stray dog and cat poo were going on our dinner every night. We often had to go and spend more money eating in the town down the road instead. With our complaints, the manager responded by basically telling us they’d never heard of the flies/food temp being an issue and they have lots of positive feedback about the food which made us feel dismissed when there are plenty of reviews online complaining about the food. In response they did also offer us a free meal at the Al a’carte pool bar which we did not use as we didn’t want freebies. After we mentioned the flies we did see more staff checking the food at the start of service but don’t have confidence this would carry on but hopefully it does. Finally, on one of the last few days of our holiday, we were sat by the pool and we ordered fries to come to our sun beds. We waited an hour and nothing arrived so as it was getting closer to dinner we went and told the bar staff that nothing had arrived and we wanted them to be taken off of our room charge. The bar staff laughed while speaking in Greek to each other knowing we are English and just said ‘don’t worry about it, we’ll remove it’ without even asking us our room number which felt like they couldn’t have cared less that we were sat waiting an hour for nothing to turn up. Some of the staff have been nice, while others feel like they’d rather be anywhere else and we didn’t feel looked after like we have in other 5 star hotels we’ve been to. We sound like serial complainers but we genuinely aren’t. We had a look at other reviews to find that instead of trying make positive changes to the hotel the management staff just respond with defensive excuses or explanations instead of actually trying to make their guests happy. My partner and her friend actually came here 2 years ago and had a much better experience, so it seems the hotel has very much changed over the past couple of years. We will never return here unfortunately and wouldn’t recommend this hotel as there are far better options in Greece now, we’re really sad about it and wish it could have been better."

"I had a very disappointing experience at Alia Luxury Resort. The staff were extremely arrogant and unprofessional, and instead of making guests feel welcome, their attitude often made us feel uncomfortable and ignored. The food was honestly terrible and extremely tasteless. For a resort that presents itself as a luxury and all-inclusive hotel, I expected much better quality, variety, and flavor. Unfortunately, the meals were one of the biggest disappointments of our stay. Overall, the experience did not meet the expectations of a luxury resort at all. The combination of arrogant staff and very poor-quality food made our stay frustrating and disappointing. I definitely expected much more for the price we paid. Except Eda juri ana and kosmos everyone else was really arrogant not ready to help very confused and unproffesional for all inclusive its not worthy at all my girlfriend got sick for 2 days after eating dinner there and its not just the food for all inclusive also at la carte where you get extra charged the food was also not good didnt get a luxurious experience at all At breakfast one of the waiters took my yogurt options away because it was 10:31 and I was making a bowl and he kept insisting saying this area is closed you can eat continental now it made me so mad and ruined the whole vibe And my girlfriend so a waitress pick up dropped food and put it back on the plates Terrible makes me throw up 🤮"