Astra Village

"We recently stayed at Astra Village and had a mixed experience. While the hotel has its positives, there were a few significant issues with room maintenance and food safety that let it down for a 4-star property. The Room Issues: The design of the bathroom shower caused water to constantly overflow onto the floor, making it incredibly slippery and a safety hazard. Instead of fixing the issue, the housekeeping staff quite clearly aware of it as they combatted it by leaving 2 to 3 rolled-up bath mats every day to contain the water. Additionally, the shower door hinge screeched dramatically every time it was opened throughout our entire holiday, which was very frustrating. Poor Gluten-Free / Coeliac Provision: If you have Coeliac disease this hotel is difficult to navigate safely, even though we raised this when booking with our travel agent who put this on our booking comments so the Hotel was aware in advance. We chose the bed and breakfast option and for our entire 7 day stay the clearly marked gluten-free breakfast options were placed directly in and amongst the standard food, making cross-contamination almost certain. Furthermore, the pool menu explicitly asks guests to declare any food allergies. We did exactly this, stating we needed gluten-free food due to Coeliac disease, but we were told there were no options available for our son other than a basic salads. This is simply not acceptable for a 4-star hotel. With better attention to maintenance and proper allergen safety training, this could be a much better resort, but we left feeling let down and disappointed by these standards."

"Yes I agree there are ants and more concerning feral cats allowed in dining area! One jumped on the partners dress last night and tore it. The staff were disappointingly unsympathetic!! We also asked to change rooms as very noisy AC in upstairs room….they’re not forthcoming!!😡"

"Struggling with the eating area as the floor is covered with ant nests...looked down last night and my feet were covered with ants. Horrible. Please can management arrange this area to be cleaned?"