Liberatos Village

"Liberatos village has an amazing location overlooking Lassi and its beautiful coastline. That’s why it’s such a shame that the owner/manager has made it such an unpleasant place. All the negative reviews online are spot on. The owner/manager only cares about how much money he can squeeze from you while providing a minimum level of service. There was no information in the room whatsoever, not even a card with the Wi-Fi code on it. On bad weather days, there was no one to be seen on site after about 6 o’clock so if there was a problem you didn’t know who to contact. As this place is quite out of the way at the top of a steep hill, I didn’t feel safe knowing that there was no one here, especially on the nights when heavy rain made the surfaces very slippery and quite dangerous around the complex. The sun loungers around the pool were not covered or removed during the storms. They had thick cushions which were soaked through, making them unusable for the remainder of the holiday. The prices at the pool bar are ridiculously inflated (€5 for a small coffee) and the quality of food is very poor. I paid €10 for two fried eggs, two thin strips of bacon, 1 piece of toast and a horrible potato and cabbage mix on the side. The male cleaner tried to get into my room without knocking first to see if anyone was in. When I told him I was in the room he still tried to enter until I told him to come back later. He didn’t bother. The so-called cleaning on other days consisted of emptying the bins. He only made the bed once during my stay. My room was very basic and drab. There were no drawers or cupboards to place my clothes or other small items - only a rail with hangers (see photo). The wiring needs urgent attention as it is worn out, possibly even dangerous. When I plugged in my phone to charge I could see sparks coming out from the socket. The switch for the bathroom light doesn’t work properly. It sometimes turns on the light sometimes it doesn’t. The fridge in the room was so loud I had to unplug it because I couldn’t sleep. The door had frosted glass and the outside lights filled the room with light all night so I couldn’t sleep without an eye mask (see picture of room with light shining on to mirror). The shower had a horrible stain on the floor and mould on the curtain. It didn’t drain properly, which meant that I had to keep switching off the water to stop it from flooding the bathroom (see photo). The Aircon unit is supposed to work as a heater, but it produced no heat even when I set it to 31°. It was chilly at night but there was no blanket, only a thin piece of material (see photo). The Wi-Fi was weak and patchy. The only device that I could use was my phone - it was too weak for my iPad. The television didn’t work on the evenings when it was raining or there was a storm. Overall, this is the worst place I have ever stayed at. The comfort and safety of guests appears to be of no interest to the owner/manager."

"Nice big pool, spacious, however our rooms were infront of an orchard and the wasps made it impossible to use our balcony. Also the self catering apartments both lacked a saucepan we asked at reception for one so we could cook but were told NO!!!. Also back doors didn't lock told to use shutters which the lock fell out of whenever you tried to lock it. Hinge broken on kitchen shutters which therefore wouldn't close, shower leaked all over bathroom floor, mouldy ceiling in bathroom, blg long black hairs left in sink n shower and yellow water in loo brush."

"Stayed self catering first impression beautiful gardens and excellent pool area then we got to our room stayed in L block on the ground floor a one bedroom apartment. Space wise for 2 of us was great but it seemed dirty. The Kitchen was very limited with no essentials ie cloths supplied. The cooker was a mini stand alone with 3 rings it was disgusting not being cleaned at all. The bathroom was awful dirty toilet, dirty shower curtains and dirty taps. The bedroom was ok wardrobes are above the bedside cabinet which I struggled with hanging my clothes. The patio doors had a poor lock and strangers walked up and down the field outside. There were open pipes in every room not sure what they were for!! Good air conditioning and a safe provided. The staff at the pool bar during the day were miserable for the first week but did eventually smile during our second week. Wasps were a nightmare by the pool could not eat there many guests got stung. Location on a steep hill - no shuttle transport so you have to walk down or get a taxi at a cost of €8. Had an ok holiday but probably not go back."