Novotel Athenes

"We stayed at Novotel Athenes twice during our Greece vacation, October 2026. Unfortunately, both stays were extremely disappointing, particularly when it came to basic cleanliness and hygiene. Room Cleanliness: During our first stay, we found the room to be exceptionally unclean, particularly the carpeting. I raised these concerns with the front desk and specifically requested a cleaner room for our return visit. We weren't asking for an upgrade or special treatment, just a properly cleaned room. Disappointingly, the room we received during our second stay was in even worse condition. We began taking photographs during this visit because it became clear that our earlier feedback hadn't resulted in any meaningful improvements. Hygiene Concerns: Beyond the rooms, we observed multiple hygiene concerns throughout the property, including in the restaurant. These issues, along with photographs documenting the room conditions and other cleanliness concerns, have been brought to the attention of both Accor Customer Care and the property's management team, awaiting resolution. 2 positive items: Say what you will about the facility, the staff is great at promptly responding to your requests. Plus, if you'd like to save on some shopping, the souvenir shop is 40% cheaper than shopping for the same things in the plaka."

"The hotel has very nice rooms and a friendly staff. The hotel is well maintained and very clean. Unfortunately it is located in a very shabby neighborhood. Many local businesses are closed and there is graffiti all over the shutters. The sidewalks are in poor condition and there is a lot of litter. The breakfast buffet isn’t very good. There are few hot dishes and the scrambled eggs look like they’re from a mix."

"The area is not good! It’s sketchy so you have to be really careful. What was worse than the area? The PILLOWS I have NEVER in my whole life experienced no sleep for 6 nights due to sleeping on what felt like broken rocks stuffed into a pillow case! I asked reception for an alternative but I was ignored. Next, NO AC! We walked into a sweltering room, it was 24c outside and about 50c inside. Reception said they turn off the AC centrally. We had to sleep with windows open and pigeons were our daily visitors. As a platinum member of ACCOR, I was so disappointed. This place needs closing or at least new pillows! Accor need to stop sending me emails asking me if I want to buy their pillows! Not if they are the Novotel ones!"