Ibis Styles Paris Montmartre Nord

"Avoid This Hotel at All Costs – Misleading, Poor Conditions, No Accountability We booked this Ibis hotel in Paris through lastminute.com expecting a standard double room based on the images and description provided. What we arrived to was completely different. The room was extremely small to the point where two people could not move around comfortably or even store luggage properly. There was no indication of the room size (11m²) anywhere during the booking process, and the photos used online were highly misleading. The condition of the room and hotel was also unacceptable. The carpet was visibly dirty, the TV frame looked damaged or melted, and the shower door did not close properly. The general condition of the hotel was poor, including dirty floors that felt sticky and a reception area that appeared neglected. When we raised the issue immediately, we were met with unhelpful and contradictory responses from staff. The deputy manager, Clara Perinot, initially stated that all rooms were the same size. When challenged, she changed her explanation, saying only family rooms were larger but unavailable. She also made statements about room locations that simply did not make sense. We offered to pay for an upgrade to a larger room, but no alternatives were offered or shown to us. The only option mentioned was a disabled access room, which was not shown to us either. No effort was made to resolve the situation or retain us as guests. To make matters worse, after we left the hotel due to these issues, false information was later provided to the booking platform. Claims were made that we had been offered early check-in, late check-out, and alternative rooms, none of which is true. The refund process has been equally frustrating, with incorrect calculations based on hotel rates that have nothing to do with what we actually paid, as well as currency conversion discrepancies. Overall, this experience reflects misleading advertising, poor hotel standards, lack of basic customer service, and a complete absence of accountability. If you value honesty, cleanliness, and basic comfort, I strongly recommend avoiding this hotel."

"I would not advise on booking this hotel as they are undergoing refurbishment. A really disappointing trip to turn up to the whole of the facade covered in scaffolding with work stations and portable toilets outside and the constant sound of drilling. The hotel have not informed the broker, Lastminute.com, therefore they are continuing to trade without informing the customer. No where on the hotel website or lastminute.com does it say currently undergoing refurbishment. I raised the concern with Lastminute.com as this is hiding important information from the customer. I was advised by them that as the inside was okay they couldn't understand my concern with the outside and the drilling??? Staff were excellent. Rooms were very small."

"Me and my wife recently had a trip to Paris and stayed in this hotel. I had read a number of reviews which complain about the size of the rooms, firstly I will say yes they are small, however it had no impact whatsoever on our stay. The rooms have everything you need in them, plenty of lighting, and excellent shower and a range of plug sockets including usb charger points. There is a lift, which we were thankful for given our room was in the 5th floor🤭. The breakfast offering is excellent, there was a range of fresh breads, as well as croissants and pain au chocolat available, there was also a range of spreads (jams, biscoff etc), cold meats and cheese to choose from. We didn’t have them but there was also an option to have a boiled egg. The best thing was the range of drinks on offer, the fruit juice was very tasty, the selection of teas was unexpected but amazing, and there was also an option to have a filter coffee (there was a coffee machine, I tried it but wasn’t a fan, admittedly I am fussy when it comes to coffee so I wouldn’t mark them down for that). All in all a fantastic stay, with very friendly welcoming staff, we would definitely visit here again."