Novotel Paris Saint Denis Stade Basilique

"On arrival we was greeted by the male reception but got their a little early when it was time to check in ,I was not welcomed by staff it’s my second time here so atleast I should been welcomed as a returning customer not good, the room was very clean comfy , the housekeeping lady very friendly. On the 14th I was with my mom she has arthritis so theirs a lift we use in the reception area to go to the dining room when we finished ate breakfast went to use the lift to the receptionist floor , the waitress started screaming at us in French no no no I said excuse me my mother has arthritis in her leg she continued screaming at us I told her I’m still gonna use the lift , I proceeded inside the lift with my mom she jump in following us in the lift continuing screaming at us like we where criminals , their where other French people using the lift to go to the top floor other ladies with heels but she didn’t say anything I was not happy . This lady it’s the second time she was disrespectful to us very rude . The Energy she gave to us she should of put that in the dinning room most of the tables where dirty breakfast low in stock horrible options no options 3/10 for breakfast I wasn’t happy i complained the manager called me no companion just bland phone called if I was French it would of been a different ball game .. reception area .. I won’t return again I wasn’t happy it ruined my stay the area is convent but they’re a lot of pick pockets outside as I almost was a victim to it .. reception staff Maureen was so nice and lovely always smiling she helpful very good customer service other reception staff just ignore you or rush you away .. hotel 6/10 .. it travelled a lot around the world Novotel was very disappointing .."

"We had a good relaxing holiday , very nice place to stay in , the staff are nice and very accommodating , the metro is just few steps away from the hotel, breakfast were good too, I highly recommended this hotel ."

"I stayed here for one night for a concert, and overall, I had a very pleasant experience. Pros: The location is excellent, not only if you’re attending a concert, but also for exploring Paris. The metro station and bus/tram stops are right outside the hotel, making it very convenient to get around. The hotel staff were friendly and welcoming throughout my stay. My room was clean, comfortable, and well maintained. Cons: The bathtub was quite slippery, so be careful when showering. It would be great if the hotel could provide a non-slip mat for added safety. Also, there aren’t many restaurants within walking distance, so the nearby dining options are somewhat limited. A special mention: I was pleasantly surprised when I arrived to find the hotel lobby fully decorated for the concert. Fans were gathering there, chatting and handing out freebies, which created such a fun atmosphere. What impressed me even more was the thoughtful concert-themed welcome gift waiting in my room. It was such a lovely surprise and really showed the hotel’s attention to detail. A very thoughtful touch that made my stay even more memorable!"