All Suites Appart Hotel Noisy-le-Grand

"No Air Con!!! Their website shows having air con on the main website. Some services are listed as having to pay extra, but the air con doesn’t have this, there is no asterisk etc next to air con. So I assumed each room had it as standard - which is a fair assumption. We booked via super.com and there wasn’t a lot of info about the hotel here, which is why we used the main hotels website to view the extra services they have. We arrived and found the room to be clean (thankfully) but mould in the shower and dirty grout. Also the sink plug was broken ( they fixed this, but then when the room was cleaned it was again broken, but they did fix this the same day it was reported). But we immediately noticed the heat, it wasn’t less than 26/27 our whole trip, luckily it cooled at night, so we were able to open the window fully (be careful with children, as it opened 100%), so the room did get slightly cooler, but it still wasn’t comfortable to sleep in. We reported this issue to reception within 10mins and they said only certain room have air con, and if you book through their own website you get told this at the payment stage, but I didn’t book via their website. I booked via super.com. They apologised as they agree the super.com website doesn’t say which rooms do or don’t have air con. But they couldn’t make any changes because they were full. I got in touch with super.com but they couldn’t help, unless the hotel agreed to cancel my booking and issue a refund. So instead I’m making others aware of this issue, and issuing a chargeback via my card company. Some people may think this is a harsh score. But sleep quality is so important, and the quality of sleep was shocking purely due to it being too hot in the rooms. We also visited reception to ask if the coffee is replaced or if we have to buy it ourself, and a man rudely said this is an apartment, not a hotel, you pay yourself at the supermarket. Which isn’t an issue, it’s the way he delivered this information which wasn’t appreciated. The area itself isn’t nice at all either, we walked via the car park from the shopping centre and at night there were many rats!! To make it clear, this isn’t the hotels fault, and the review score isn’t affected by this, as this isn’t their issue. It’s more a case of me making other guests aware. I wouldn’t stay in this location again, even with a different hotel."

"This residence advertises air conditioning! It’s a scam!! No air conditioning… it is over 30 degrees in the room (outside of a heatwave). Absolute shame on the PICHET group. The walls are hot, which reveals disastrous insulation of the building."

"lovely hotel. paid 150 euros for a deposit and was told it would come in my bank in the afternoon. it’s been a week and no refund. tried to speak to them via email but no email back."