"I have booked Disney holidays numerous times over the years, including both Paris and Florida, and unfortunately this was by far the worst experience we have ever had.
We stayed at the Campanile Val de France, which is an official Disneyland Paris Partner Hotel. I want to make it clear that the hotel itself was lovely. It was clean, the staff were friendly and helpful, and we had no complaints about the accommodation.
However, the shuttle service between the hotel and the Disney Parks after the evening lights and fireworks was absolutely horrendous.
I completely appreciate that it is extremely busy after the fireworks and that thousands of people are trying to leave at the same time as mentioned We have visited both Disneyland Paris and Disney World Florida before, so we understand what crowds can be like. But what we experienced was beyond anything I have ever seen.
There appeared to be no proper queuing system or crowd management at all. People were pushing to get onto the buses, adults were shouting and arguing, and children were being crushed in the crowds. We witnessed children crying because of the situation, and honestly, it was quite frightening.
At one point, a disabled gentleman even had to ask someone to help him get the ramp down so he could safely get off the bus. The buses were packed like sardines, with people being squeezed in wherever they could fit.
After experiencing this, we ended up getting an Uber for the last couple of nights because we simply didn’t want to go through it again.
As Campanile Val de France is an official Disneyland Paris Partner Hotel, and the shuttle service is one of the facilities offered to guests travelling between the hotel and the Disney Parks, I was extremely disappointed that the experience was so poorly managed at the busiest time of the evening.
If you have young children, I would seriously think twice about staying here if you intend to remain in the parks until the evening shows and fireworks. I would either recommend leaving earlier or, unfortunately, budgeting for an Uber.
It is such a shame because the hotel itself was lovely and the staff were wonderful. But the transport situation completely spoiled what should have been a magical Disney holiday.
I really hope Disneyland Paris and the hotel review the shuttle arrangements, particularly the queuing and crowd-management system after the fireworks.
People should not be pushed, children should not be left crying in crowds, and disabled guests should not have to struggle to get the assistance they need.
We have always had such wonderful Disney experiences, which is why this was so disappointing. I genuinely hope this feedback is taken seriously and that improvements are made, because families deserve a much safer and more organised experience when returning to their Partner Hotel after a magical day in the parks."
