Campanile Val de France

"Have stayed at this hotel many times over the years but the quality of service is now dreadful. On arrival the receptionist asked me to pay a further 54 euros for the 3 rooms I had booked. I refused as all rooms had been paid up front and I had the confirmation email. This was eventually sorted, my mother who is 90 and has mobility problems was sharing the room with me. I had emailed the day before to make sure we were in the main block and received an email to say a room was available on the ground floor. Our room was on the first floor not where we were told so had to negotiate lift with luggage and mums mobility aids. Once in the room we found that the toilet did not flush, back to reception to be told by the rude member of staff that the technician had gone home and we could either move everything to the other block on the second floor or we would have to put up with it. We stayed where we were as my mum was very tired after a long journey from uk. It was not a pleasant experience. Next morning I complained again at reception and was told to email my complaint. This I have done and their offer was 20% off on another stay to use within a year. This I will not be doing as my time at this hotel has come to an end, there are better hotels nearby."

"We stayed at this hotel for three nights (26th–29th October) as a family of three, myself, my husband, and our 2-year-old, while visiting Disneyland Paris. After reading some poor reviews, we were a bit apprehensive, but as the package was a fraction of the cost of the on-site hotels, we decided to give it a go for our last-minute adventure to the Mouse House. We were pleasantly surprised by how good it was! The hotel is set back from the main roads, making it quiet, and the surrounding trees make it feel more secluded than it actually is. We received a warm and friendly welcome on arrival and the staff were fantastic with our toddler throughout our stay. Our room was located on the second floor of the main block, which made it easy to get to the café and bus stop. The room itself was far larger than expected, a little dated, but spotlessly clean and well-equipped. There were no coffee-making facilities, but we didn’t really need them as we spent so little time in the room. A large travel cot was provided for our son, and he was very comfortable in it. The bed was firm but comfortable, with extra pillows available in the wardrobe. The bathroom was compact but functional, with good water pressure and a lovely hot shower. Our only minor gripe was the absence of a hand towel. Although the walls were a little thin, we never experienced any real noise issues, and even though our room was above the shuttle pick-up area, we weren’t disturbed at all. Breakfast each morning was plentiful and varied; pastries, breads, fruits, yogurts, cheeses, meats, and a small hot selection. I didn’t try the hot food, but everything else was fresh and regularly replenished. The coffee from the machines was actually quite good. Breakfast does get busier from around 7:20, so arriving earlier is a good idea. The hotel asks that guests don’t bring bags into breakfast or take food away, which is understandable. Behind the breakfast area, there’s a small animal enclosure which was a lovely touch. The animals were very vocal when approached, and although our toddler was a bit wary at first, he quickly warmed up and insisted on saying “bonjour” to the goats every morning. The location was great for Disneyland, about a flat, 30-minute walk to Disney Village. Alternatively, there’s the free shuttle bus that runs roughly every 15 minutes and serves several nearby hotels. In the mornings, our hotel was the last to be picked up, so seats were hard to come by, but the return journey was easier as we were the first to be dropped off. Overall, we had a really enjoyable stay and felt we got good value for money compared to alternatives in the area. It’s a great option for families visiting Disneyland who want a comfortable, affordable base without compromising on cleanliness or friendliness. We’d happily stay again but would definitely give the shuttle a miss!"

"I was initially apprehensive about staying at Campanile after reading several negative reviews, but I decided to go in with a positive mindset and I’m glad I did, to an extent. The location is excellent, especially for Disneyland visitors. The hotel offers a free shuttle service, and it's conveniently the first drop-off point on the return route. We arrived at 1 am and were warmly welcomed at reception. Check-in was smooth, and our room was clean, though the carpet was in desperate need of a deep clean. One major downside was the lighting setup. The bedside lamps couldn’t be turned off individually, you had to remove the room key from the mains, which cut power to the entire room. Not ideal if someone wants to shower or use the bathroom while others are sleeping. I understand the intention to conserve electricity, but this setup is impractical. Bring a torch! Breakfast was basic but adequate. We all managed to find something we liked. The reception area had a few amusement machines and even parrots, which were a fun distraction for the kids while waiting for the shuttle. There’s also a small farm at the back of the hotel, though we didn’t have time to visit it. The room was quite cold, so I’d recommend bringing extra layers or requesting an additional duvet. What really disappointed me was that our room wasn’t cleaned on the final day. After a long day at Disney, all we wanted was a hot shower and fresh beds. Instead, I had to go down to reception to ask for clean towels and make the beds myself, not ideal. Overall, if the rooms were cleaned daily and the lighting issue resolved, I’d consider staying again at a reasonable price. It’s livable if you’re on a tight budget, but if you can stretch your budget a bit more, I’d suggest looking elsewhere."