Boscolo Exedra Nice

"We’ve just returned from our stay and overall we did enjoy the hotel, but I would personally rate it as a good 4-star rather than a true 5-star experience. The positives first: the reception area is absolutely beautiful and the location is fantastic. The spa is stunning and the gentleman working there was extremely friendly and helpful. The staff throughout the hotel were actually one of the best things about our stay. Mohammed at the rooftop pool was particularly lovely, as was the lady working around the rooftop pool area, who couldn’t have done enough for us. Unfortunately, we had a few issues from the moment we arrived. We had booked a Superior Room, but on arrival we were immediately encouraged to upgrade for an additional €100 per night, which was then quickly reduced to €80 per night. We were shown a room at the back of the hotel which was very dark, had no balcony and really wasn’t what I felt I had booked. While we were actually being shown the room, water suddenly started pouring through the ceiling and onto the bed! We were immediately taken out of the room and, to the hotel’s credit, were given a complimentary upgrade to Room 214. Room 214 was lovely, with a balcony, a nice view and a beautiful bath, and we were very happy with the room overall. However, there were still little things that you wouldn’t really expect from a 5-star hotel — cracks in the flooring, a corroded bath plug and a shower that could definitely do with updating. Nothing disastrous, but enough to make it feel more 4-star than 5-star. We also ordered pizzas through room service one evening and unfortunately they arrived cold in the middle. We were both unwell during the night afterwards. When we told the hotel, the staff were genuinely concerned and immediately removed the food from our bill, which we appreciated. The biggest disappointment for us was the rooftop pool and the advertised beach club. The photographs of the rooftop pool are quite misleading. It is much, much smaller than it appears online and there are no normal sun loungers. There is one day bed, which can also be booked by external visitors rather than being reserved for hotel guests, and the remaining seating is wooden deck chairs. This means that unless you manage to reserve the one day bed in advance, you are sitting upright rather than being able to lie around the pool. That really needs to be made clearer in the hotel photographs and description. Having said that, the rooftop pool itself is lovely, the service up there was excellent and we really enjoyed our lunch. We were also under the impression from the hotel advertising that we would have access to an associated beach club. In reality, it is away from the hotel, costs around €50 per person and was fully booked when we tried to use it. So I definitely wouldn’t book this hotel assuming that a beach club experience is readily available as part of your stay. The hotel did make a genuine effort to put things right. We were given a complimentary lunch and breakfast to compensate for the problems we experienced, which was very kind and we really appreciated the gesture. Overall, the location, beautiful reception, gorgeous spa and genuinely lovely staff are the hotel’s strongest points. I would stay again, but I would definitely choose one of the better rooms with a balcony and would avoid the darker rooms at the back of the hotel. I would also recommend contacting the hotel before arriving if using the rooftop pool is important to you, particularly if you want the day bed. A lovely hotel in many ways, with some fantastic staff, but based on our experience and the condition/facilities, I would describe it as a good 4-star hotel rather than a 5-star."

"I went to the spa with my daughter, amazing experience, amazing massage, staff all professional …just we had a big disappointment when money went missing from the locker…."

"We have just spent five nights at the Boscolo Hotel in Nice, having booked what was advertised as their best suite, and unfortunately it was one of the most disappointing luxury hotel experiences we've ever had. When you book a five-star hotel and upgrade to the highest category of suite, you expect a certain level of service. Sadly, that simply wasn't there. On our first morning, there was no milk provided in the room at all. By the second morning, this had been replaced with a few basic milk capsules, which is hardly what you'd expect when staying in the hotel's top suite. I messaged reception asking if a jug of fresh milk could be sent to the room, but my message was never responded to and nothing ever arrived. On another morning, we tried calling room service for coffees, but nobody answered the phone. I messaged again, and once again received no response. One of the reasons we chose this hotel was because it advertises access to its private beach. When we decided to spend a day there, we were simply told it was fully booked. At no point during check-in, or beforehand, were we told that reservations were required. Considering we were staying in the hotel's top suite, I would have expected either guaranteed access or, at the very least, to have been asked on arrival which days we'd like to reserve. Instead, there was no apology and no attempt to offer an alternative or resolve the situation. The final straw came at checkout. During our stay, we booked a yacht experience through the hotel costing over £7,000. The day before, I messaged reception asking what time we needed to come down for our transfer. I was given a time and never once informed there would be an additional charge for the hotel car. The yacht experience itself was fantastic, but when checking out we discovered we'd been charged €70 for a 10-minute journey to the marina – somewhere we could easily have walked or taken an inexpensive Uber. When I explained that we'd never been told there would be a charge, the receptionist, Sulliman (who had actually replied to my message arranging the transfer), simply shrugged his shoulders and made us feel as though we were unreasonable for questioning it. There was no understanding, no goodwill gesture and certainly no attempt to resolve the issue. It would have cost the hotel very little to remove the charge, especially given the amount we'd already spent, but instead we were made to feel like an inconvenience. Throughout the stay, everything seemed to come with an extra charge, but what was missing entirely was the level of care, attention and hospitality you'd expect from a genuine five-star hotel. We never felt valued, looked after or that our concerns mattered. Every issue was met with indifference rather than a desire to put things right. This hotel may advertise itself as five-star, but in our experience the service fell well below that standard. We left feeling disappointed, frustrated and genuinely shocked by the lack of customer care. We certainly won't be returning, and based on our experience, I wouldn't recommend this hotel to anyone looking for the level of service a five-star hotel should provide."