Hôtel Excelsior Nice

"We stayed at the Excelsior Hotel in Nice for one night and had a very pleasant experience. The hotel is conveniently located and has a charming, boutique feel with a mix of classic and modern design elements. Our room was clean and comfortable, though a bit small, which is typical for city hotels in Europe. It included a small balcony, which was a nice touch, offering a bit of outdoor space and fresh air. The air conditioning worked very well, keeping the room cool and comfortable throughout our stay — a big plus during the warmer season. The Wi-Fi was decent, good enough for browsing and checking emails. The staff were friendly and helpful, making us feel welcome from the moment we arrived. Check-in was smooth, and they were happy to answer questions and offer local tips. We especially enjoyed the breakfast, which was fresh and varied, with a good selection of items to suit different tastes. It was a great way to start the day before heading out to explore the city. Overall, the Excelsior Hotel is a great option for a short stay in Nice. While the rooms are compact, the cleanliness, efficient air conditioning, and warm hospitality make it a solid choice. We would definitely consider staying here again on a future visit."

"I had an excellent stay at this hotel and I highly recommend it. Everything was perfect: the cleanliness of the premises, the comfort of the rooms, and the overall pleasant atmosphere. A special mention goes to the receptionist, who was particularly warm, professional, and always smiling. Her welcome truly set the tone for a great stay. Thank you for this wonderful experience I will definitely come back!"

"TL;DR: Got bitten by bedbugs in Room 302. Staff initially promised fumigation, then denied it and said it was “just mosquitoes.” Mind you - I had blistering on my face and hands. Mosquito bites don’t do that. One staff member even tried to gaslight me, suggesting I brought the bedbugs from Paris - because the room had since been reassigned to another guest who “hadn’t complained.” (For the record: that’s not how bedbugs work. They don’t feed every day, and not everyone reacts to bites. So yes, the next guest might not notice anything at all.) Gaslighting + health risk = not trustworthy. Avoid. --------------------------------- I stayed 7 nights at this hotel. During the first two nights in Room 302, my husband and I were bitten multiple times - including blistering bites on my face and hands. After reporting the issue, the staff moved us to another room. We stayed five more nights with no new bites, clearly confirming the problem was isolated to Room 302. That alone was upsetting, but what followed was worse. A staff member Alexandre initially told me the room would be fumigated. However, at checkout, another staff member said no treatment had been done, only “regular cleaning,” and that the room had already been reassigned to another guest who “didn’t complain about anything.” Later, I received an email from management claiming that a professional inspection had been conducted and no bedbugs were found - supposedly within 1 hour of my checkout, which is logistically impossible and directly contradicts what staff told me in person. This level of dishonesty and gaslighting is deeply troubling - especially when it involves a clear health and hygiene risk like bedbugs. The hotel’s willingness to downplay a bedbug report, skip proper sanitation, and reuse a potentially infested room shows a clear disregard for guest safety. I cannot recommend this hotel and strongly advise others to stay elsewhere."