Crowne Plaza Nice Grand Arenas

"Not the 4-Star Experience I Was Hoping For Spent a week at the Crowne Plaza thinking it would be a comfortable, hassle-free stay but unfortunately, it fell short in quite a few ways. Cleanliness & Maintenance were very Disappointing.From the moment we walked into the room, we noticed mould in the bathroom. Not just a little — it was clearly visible and definitely not what you'd expect from a hotel of this level. We reported it straight away… but had to wait two whole days before anything was done. They eventually moved us to a “premier” room, which sounded promising but guess what? That bathroom also had mould. For a 4-star hotel, basic cleanliness shouldn't be a struggle. Staff Were Polite, But Response Was Way Too Slow. The staff were friendly but when it came to actually addressing issues, things moved at a snail’s pace. Waiting 48 hours for someone to deal with a hygiene issue was Not great. It honestly felt like they just didn’t take it seriously. Here’s what really left a sour taste: we had breakfast once (on day two), and confirmed with reception that it would be billed at the special €17 per person rate just for that day. But when we checked out, we were charged for breakfast every day. Apparently, restaurant records showed we were there daily which simply wasn’t true. It felt careless, like they just hoped we wouldn’t notice. Not the best way to end a stay. What should’ve been a relaxing, enjoyable stay turned into a week of back-and-forth over cleanliness and billing issues. It’s a shame, because the Crowne Plaza brand usually comes with certain expectations but this particular stay didn’t live up to them. I would advise to any guest who stay in this hotel, please kindly Check your room carefully when you arrive, and review your final bill line by line. Don’t just assume everything’s right because in our case, it wasn’t."

"We have stayed both here and the Express next door. Both are perfectly fine hotels. As we were staying 4 nights this time we chose the Crown Plaza as it creates a nicer public and bedroom environment. We were on the 8th floor. Excellent bed. Decent size room. Good facilities in room. The real winner for this hotel is the location at a tram, bus, train, airport transport hub. You can walk to all of them! So if you are exploring the Cote d’Azure this is a fine location. Breakfast was always super busy with shortages of cups, plates etc but with a small amount of guest patience and hard working staff things get sorted."

"Stay away from this hotel, was bitten by BedBugs all over my legs, stayed at room 211 around end of June, i called hotel every single day since then with a promise we will look into this serious matter and absolutely no response back. I was trying to get help in this matter from IHG since Crowne Plaza is part of it and get no response."