Hotel Alua Tenerife

"I am currently staying at Alua Tenerife... was expecting some xmas spirit, a little bit of happiness with the staff.... unfortunately not to be, I dont understand if you want a big glass to put some wine in ( rather than 3 sherry glass fulls) and to put some soda in too, they just wont do it? .. ya know to save loads of trips to the bar and also the washing of glasses (Tenerife is supposed to be saving the climate too, maybe Hyatt hasn't got the msg yet, as it claims to do?)).. also another very strange thing earlier.. (we are here as a family of 8 people).. so i had a bottle of water from the supermarket upon returning from a long walk and asked for 3 cups of ice... simple request? NO, I WAS ONLY ALLOWED 2 CUPS OF ICE, even tho I was standing with 3 full paying adults on all inclusive (and you are apparently allowed 2 drinks each at a time)... the bar staff was unbelievably awkward... and told me that it was very 'special', just to request 3 plastic cups of ice., obviously there was a beer and a fanta lemon too.(which had loads of ice)... seriously the bar staff, need to either relax a little or what im thinking is that they just want to go home for Xmas as soon as they can...I am currently speaking with the receptionist people, but getting nowhere... all I wanted was a big glass for my wife's wine.. such a simple request, that will now spoil our holiday... TW 1235"

"I checked in to this beautiful hotel Jose at the reception has been incredibly helpful to make sure my stay for birthday is memorable great customer service"

"Beautiful place and Hotel. Wery cind worker and nice service. Bar it's open from 11 AM to 23 PM. Thanks for beautiful service."