Atlantic El Tope

"I have just returned from a fantastic and well needed holiday in Puerto de La Cruz. I have been going there for quite some time and found El Tope to be a great hotel to stay in. It is located about 10 minutes stroll to the beach. Central to parks if you like to walk. You can stroll along the coast to Loro Park a great place to spend the day or two( get second tickets before you leave and save 59%). It would take about 45 minutes or get the complementary train from McDonalds. El Tope has and is undergoing an upgrade. With a new child and adukt area called Atlantic Spkash. A new top floor bar as well. The rooms are getting a face lift carpets and decore. The views from the rooms are great, my preference is the mountain view. The staff care and are helpful and courtious. There is a great selection of food for breakfast and evening meals. It is a buffet style with plenty of options. I do not eat meat and always find something delicious to eat. If you need something special just ask and they will try to accomodate. The rooms are large and clean with daily cleaning. You can change that if you prefere. The all round service is great. If you need something extra just ask. I like to have coffee on while reading on my balcony and the hotel is more than willing to supply. It is a great hotel for all families and couples or singles. Now over the years this hotel sells out very quickly and I would say with the added amenities it may be harder to get some bookings. El Tope has the atmosphere of an old style hotel focused on the patron and there comfort with the added bonus of modernisation of the facilities. I have found El Tope to be great value and one of the most pleasant places to visit."

"My 13 year old daughter and I just spent 4 nights at the Atlantic El Tope Hotel. We were all inclusive. Weather was exceptional, better than expected. Temps between 25-30 each day. Thought I would do a review if anyone is booked to stay here. It was a really fantastic hotel, I was very impressed. ✔️ Huge newly renovated room with a massive balcony ✔️ Rooftop bar with great views and 2 hot tubs (cash only bar - not applicable for All inclusive guests) ✔️ Kids splash area and slides on Level 1 with a pool bar with pool snacks ✔️ All staff friendly ✔️ Decent sized main pool with comfy sunbeds ✔️ Nice restaurant with poolside outside seating ✔️ Pool towels to hire for free ✔️ Really nice comfy chairs in the public areas ✔️ Good location, close walk to shopping centre and town centre but we are fit and enjoyed the evening walk. ❌ Evening entertainment was terrible ❌ Food was average, not very hot and was repetitive ❌ Pool bar snacks were left on the bar unchilled- ham, cheese, fruit, pastries. Burgers, chips, nuggets, pizza, pasta were all cooked at 12 midday and left warm for th remainder of the day. Not the best food. ❌ Not great if you have poor mobility as the hotel is on a hill. Any questions please ask."

"So far, the only positive to our stay is our view. We booked a Deluxe Room with Sea View and when booking, we were marketed beautiful new refurbed rooms which is why we booked this hotel over another which was slightly cheaper. When booking we understood that the hotel was undergoing renovation which is fine, but we thought it would be okay as we had booked a nice new room anyway. Upon arrival, we were greeted, told our room number and headed into the extremely small elevator. When we got to our floor, it didn’t look new but we hoped it was just because the rooms only had been renovated. Wow, we were wrong. Firstly our room is absolutely not a DELUXE room. We don’t even have a mirror in there to get ready with. The rooms only we booked should’ve had a sofa bed which we were going to use for our toddler… there wasn’t one. Everything is super unfriendly for a child. She can open the door to get out as there’s no internal lock, so we have to wedge it with our pushchair. The balcony door has no lock, so we could easily be robbed. All the cables are at child height for her to pull and mess with. The toilet feels like it’s about to fall off the wall when you sit on it and it’s all stained red. There’s mould near the latch on the balcony door. The curtain over the door has bogeys stuck to it. We have an incredibly tiny and almost pointless fridge in the room. A kettle but no supplies. The noisiest air con in the world which is either too cold or pointless. The bins have no bin bags in them which is unhygienic and the travel cot we’ve been given has a loose screw and cigarette burns on it. We would not have chosen to stay here if we had known this. I spoke to reception on arrival and was passed to what I assume is a duty manager. Who initially said “you can’t have booked those rooms as they’re not ready yet” even though we can see them occupied below our balcony. He then later said “this was the only room available and you’ll have to speak to your travel agent”. Why have rooms available to book if you’re going to overbook them? He also then condescendingly said, “it is a deluxe room, it just might not be to you”. Which, I understand the premise of but basic family friendly rooms and a mirror to get ready with should be acceptable with a Deluxe Family room, surely? Absolutely would not come here again. If you’re thinking about booking, I wouldn’t bother unless you know all the renovations have been completed and you’re going to be given the booking you’ve paid for."