Hard Rock Hotel Tenerife

"Hotel was ok but not 5 star (4 star max). First 5 star ive been to where there are no porters to take your cases to your room. 🙈 If you go to the roof top bar the drinks are not included in the all inclusive package.🙈 If you go to the sports bar & choose a smashed burger there is a €8 🙈supplement if you are all inclusive but an ordinary burger is included. If you go to the steak restaurant those on all inclusive get a 20% discount but on looking at the prices a T-Bone was €98 so all inclusive customers will pay just under €80 for a T-Bone steak 🙈 If you do not like Heavy metal & Rock music take ear plugs. The food is the worst 5 star food ive ever eaten (in fact i did not eat it even though i was all inclusive) It was 3 star quality at best ! If you do go to this hotel just go bed & breakfast, there are some great restaurants nearby which serves good food."

"We had the worse family holiday at this hotel for the following reasons; No notification ahead of arrival of main pool closure, whilst we weren’t on holiday for the min pool the impact this had was significant. Pool area dirty, not enough umbrellas round pool, kids pool constantly closed with no reason/update why. Due to main pool closure the “family pool” was awfully congested and full of hen parties. Food quality, well there’s no quality about it and it’s ridiculously expensive. Breakfast, was disgustingly. Never seen an omelette cooked so terribly. In fact we only went down for breakfast and knew instantly this was not going to be a good holiday. Poor quality, tiny restaurant for size of hotel. Restaurants (steak and American diner) booked. Over £200 for 2 steaks and 2 toddler meals with expensive (£100) pizzas the following night Dont go with pushchairs or young children Lifts….have you got a few spare hours. It took a total of an hour trying to get in a lift head down for breakfast and then back to our room Rooms are extremely unsafe, no locks on internal bedroom door so our 2 year old could open door to balcony and corridor. We had sofa bed in room which if you like to sleep on springs with no quality mattress go for it No help from Jet2 about these circumstances to resolve issues with hotel, nor did they offer to help us move either. TUI did help their customers This is not a 5 star hotel it’s expensive and very poor quality"

"Great hotel with lovely staff. In particular Anna and her team in the buffet restaurant and Anita who does the aquafit classes. The evening entertainment was first class. We particularly enjoyed pablo Monday evening. All the staff work so hard to ensure everyone has a great time thank you."