Ole Tropical Tenerife

"Truly an amazing hotel. First time away in December. Food.. something for everyone. Cleaning.. Outstanding, room and beds changed every day! Fresh towels. Entertainment.. Wicked! Staff...Very friendly, check in was quick ( champagne walking in to the hotel) one thing Id moan about would be the drop-off from jet2.. There is two available gates that allows you in to the hotel. Folkes are dropped off at the therest point! Also, from getting off the plane, waiting for other passengers getting on the bus! All in all, had a very restful holiday before Christmas"

"LOCATION Great location if you like the Las Americas strip nightlife which is a few hundred metres down the hill. The beach is a 10-15 minute walk away. It is an easy commute from the airport to the hotel and vice versa. Being a south resort town, the sunshine is practically guaranteed! I only experienced a few hours of cloudy weather in my week long stay. ATMOSPHERE While I was there, the hotel patrons were middle-aged folk looking to de-stress and/or preserve their peace, therefore not the most lively crowd. The Animation/Entertainment Team worked tirelessly to inject energy, humour and entertainment into the days and evenings, although there was a distinct lack of female presence in the team. Maybe be a little cautious on the use of nicknames that have negative subtext meanings. Urban Dictionary is your friend if you're not sure! The evening entertainment had good variety, with the acts being of a high social club level ( to contrast with the UK entertainment sector). To those performers, I say thank you for your energy and entertaining us with your talent. In particular, the middle-aged acrobats on the last evening showed amazing feats of balance, strength and agility that only a fraction of the population could get near achieving. I applaud your professionalism to keep up that energy with such an unappreciative and occasionally disruptive audience. ROOMS The rooms were exceptionally clean, minimalist and simple. I paid a little extra for a Superior Room with a partial seaview. Big plus was the full size fridge. The shower was powerful and always had running hot water day or night. The only problem was my room had hot water that was a little brown in colour, which is usually a sign of aging corroded steel pipes or tanks - not a big issue as I was there to get brown anyway! The double bed was two singles pushed together, which separated easily and the superior room lacked the styling of the normal rooms which had padded headboards. Definitely an upgrade opportunity for the management team to consider in those rooms. Personally, I found the beds comfortable, the bedding to be clean and fresh, although they could have done with a blanket or light quilt for the cooler December nights. The room also comes with a larger than normal room safe that costs a few Euros per day with a 10 Euro key deposit. Well priced for peace of mind that valuables are safe and secure. VALUE Great value for money for a restful week of winter sun, good food and entertainment. CLEANLINESS The hotel cleaning staff are the unsung stars of the hotel. They keep the whole hotel immaculately clean and tidy. The gardener takes great pride in ensuring the hedges and plants are their very best. The bartenders, waiters and waitresses, chefs and other ancillary staff also operate to the same high standards of cleanliness and hygiene. NOISE LEVEL Considering the hotel is on the outskirts of one of the islands hotspot zones for nightclife, the noise isn't too bad. The sound deadening measures installed in the rooms does make a difference and the heavy curtains go some way to blocking out both light and noise pollution to help with getting sleep. A crowd of older lads beside me put on some dance music because someone has vandalised the outdoor speakers in the main sunbed area. Long story short, someone complained, management intervened with much debate between guest and staff, etc. May I make a suggestion to the management team to formalise what has been unofficially started! Remove the speakers and make this a "Quieter Zone" with signage to inform guest this is the sunbed zone with less noise and that boom boxes / speakers systems are forbidden. SERVICE Upon arrival I was greeted with a class of sparkling wine and early acces to my room - thank you for this. The hotel is well staffed, who are diligent and professional with high standards of customer focus. One big problem this presents is how to tip staff with so many deserving of a gratuity. I like to tip discreetly with a personal touch that connects with the member of staff on a human connection level as a way to show deep appreciation. The last evening was a little disrupted by a staff party (Xmas night??) to what should have been a more normal last evening for me. I sincerely hope the staff all had a great evening and enjoyed their party. Next time I'm in Tenerife, I'll drop in to tip those I missed this time. AMENITIES Usual amenities for a resort hotel: Gym, pool, massage, etc. The restaurant is well presented and the food is plentiful in choice and is made with high quality ingredients. The wait staff are attentive and organised. I was always served quickly at the bars. IMPORTANT SAFETY WARNING The hotel staff, in particular the security team, provide a safe and secure location to enjoy the holiday. Like many main resort towns, it is important to not take any unnecessary risks with your personal safety and to remain vigilant. There appears to be a group operating in the main resort who're spiking drinks then assaulting and robbing tourists. I would have appreciated the heads-up from the hotel team rather than learning about this from other hotel guests. One younger guy was showing signs of PTSD from the attack and robbery he experienced, a young woman had her phone and cards stolen, etc. Two weeks earlier, a group of lads found themselves waking up in alleyways robbed of their valuables. I'd like to reiterate this is the main Las Americas resort, IT IS NOT the hotel. So, note of caution for travellers: the hotel is safe and secure but take extra precautions with your safety and security when going out to the bars and clubs around. Leave your valuables, electronics, etc in the room safe and only take out spending money for the evening's activities. Personally, I wouldn't venture anywhere near the main strip during the evening! I found the area to have a strange sleazy and menacing vibe when I went for a walk one late afternoon. Hopefully, the law enforcement institutions will crack down on this before it damages the tourist trade. RECOMMENDATION A good hotel for a winter week away in the sun. High standards of cleanliness and hygiene, good food, usually all-inclusive "alcohol", etc. The hotel is safe and secure and offers additional security measures like a room safe. Hardworking and diligent staff who delivered on my expectations for this holiday. I will certainly consider the hotel for a future winter holiday."

"My partner and myself stayed here from the 3rd to the 13th December all inclusive. Overall we enjoyed our stay. Arrival Checkin was fine, there was a fair queue when we got there but they seemed to deal with it quickly. We weren’t offered a welcome drink so i would suggest offer them to everyone no matter how busy it is or don’t offer them at all. Room We were given room 110 which is on the same floor as reception and has a terrace with sun loungers on it. The room itself was clean and tidy but when we went on to terrace there was cigarette ash all over it, either from the rooms above or from the previous occupiers. We didn’t complain about it though. The bathroom was spacious and the shower was decent. Just a note, there is still discoloured water coming through the taps, just the hot tap. This didn’t really bother us. Our room was right across from where the cleaners are, it can get quite noisy quite early so if you like a long lie like us, I would suggest a room change. Cleaners were friendly and did a great job at keeping the room neat and tidy. The walls of the room seem paper thin when it comes to people in the corridor, you can hear everything. There was someone banging on a room door in the early hours of the morning and you could hear people screaming. Once certain people checked out, this did improve. The bed was 2 singles pushed together, which weren’t the most comfortable. I would suggest having some rooms that have a double of king size bed. Pool area Th e pool area was kept clean and tidy. The only thing I found annoying was there was certain people who didn’t seem to know how to talk to the people they were with and just shouted at their friends. Again once they left, the pool area became much more chilled. All inclusive We only went to breakfast once and it was fine. I’m not big on cooked breakfasts but there was plenty of things if that’s what you like. Lunch was good always something to eat. I especially loved the pizza and chicken wings. Dessert was always fruits and mini cakes which was fine with me. We didn’t do dinner in the hotel at all as we like to go out for dinner and a few drinks. We used the pool bar quite a lot. Bar staff were always nice and they offered coffees, cocktails, spirits, wine, cavax there is also a self serve beer tap, soft drinks and water. I think they need to improve on the snack bar. In other places I’ve stayed AI they offered chips etc but I have no idea if you could order hot things as it wasn’t very clear. Check out is at 12 which I really liked as we had a later flight. I know some people complain that they cut your band off but they didn’t cut ours off so we could use the all inclusive until we got picked up. Would I return here? Probably not. Mainly because of the noise in the rooms and the bed situation. Would I recommend it? Yes , for a girls holidays."