H10 Las Palmeras

"I’ll start with DO NOT BOOK THIS HOTEL! When I booked through TUI it was classed as a 4 star resort and the images and location looked great online, deceiving is an understatement! We arrived on a Saturday evening 23:00 and it was incredibly busy in the area, to be expected but filthy seedy and undesirables everywhere! My partner was offered drugs on our way into the hotel whilst walking as a family! Having checked in and entering our room 154 we could not hear ourselves talk with the noise in the room which was coming from the Irish bar below which this room literally sits on top of! Maybe ok if your 18 up all night don’t care about the cleanliness of the room, the stench of mould and air conditioning unit so old it barely gives out anything but a family room with a 13 year old absolutely not! By 00:15 I was at the desk to tell them we would not be staying in that room and was told we could be moved in the morning but not that night, the staff were rude and definitely not even surprised about our complaints! Admittedly the next morning we were moved from floor 1 to floor 9 into a much better room 982 which was something at least, anyhow the buffet breakfast was in my opinion pretty inedible and the clientele of this hotel in general were interesting to say the least Pool area - sun beds - basically there are nowhere near enough sun beds for a hotel of over 312+ rooms so basically you can’t get one even when your up at the poolside at 8:30am, they are positioned facing one another and incredibly close together, I saw several couples arguing saying it was appalling and cramped We spent 3 days in this hotel before we managed to get a transfer to a chosen hotel where we paid the extra but my only positive would be that the TUI rep Hilde was absolutely understanding and helpful and even text me a few days later to see how we were doing, however I did see at least 3 other couples asking for hotel moved or room changes and were told no which I felt for them as not everyone is in a position to pay out even more money in these situations Very disappointing start to our trip and a waste of 3 full days of our weeks holiday, extra money spent on the new resort, but in the end once we moved hotels we had a great time and Tenerife has it all !"

"Stayed here for 7 nights. We were very nervous as we had booked a street facing room and saw so many reviews saying this would be loud and allow for no sleep. We could not hear a thing at night and found it to be very quiet and peaceful. The room was very clean and modern. The beds were very light and the matresses were thin, but acceptable and did not cause discomfort. There was stunning mountain views from our balcony. We had arrived very early as we had an early morning flight and we were allowed into our room 3 hours before check in, which was really helpful. Also we had an early flight back and checked out before breakfast was open, but they offered to let us into the buffet before we left if we had wanted. The food at the buffet was quiet good. There was plenty of choice. We found the breakfast and lunch buffets a bit better than the dinner ones, but we only went to dinner at the hotel buffet twice. We were half board, but we were allowed to swap from dinner to lunch buffet, which we found suited us better. This was really useful. We always only went to the pool late morning/early afternoon and we always were able to find sun loungers together. We will likely stay here again if we go back to Las Americas."

"Stayed here with my husband and two teenage sons for one week. Room - We were put into a bungalow room with 2 separate bedrooms which was ideal with having teenagers. Rooms were cleaned daily with fresh towels, we also had x2 sun loungers on our balcony. We had a sea view room however, rooms felt detached from hotel as bungalow rooms are entered from the back of the hotel. Food - Food was ok. Did find at times food was lacking and we had to stand around waiting for refills. Staff show you to your table for seating however, one night we got seated then got up for food and returned to find another family seated at our table. Very disappointed at this as this should not be happening. Location - Spot on couldn’t fault it. Right on the beach front, short walk to the golden mile and near locations Costa Adeje and Los Cristianos. Rooms over the Dubliner can be very loud as this is a popular pub. Staff - Most of the staff were very friendly and helpful. On one occasion I found a chef to be abrupt with my son and on another occasion during our evening meal a member of staff broke a wine glass with shards of glass landing on my lap and no apology was given. Pool - Area clean and tidy. Pool not heated. All sun loungers taken by 9am. With towels left on loungers for hours. We choose to go in the pool later due to no loungers in the morning. One time my family were the only people in the pool with a small inflatable ring and the life guide took inflatable away. As others have said ‘fun sponge’. Entertainment - Having teenage boys the entertainment can be hit or miss at times. We do like to spend time at the entertainment as a family however, not a great variety of entertainment a lot of singing and dancing. No magicians or bingo. I prefer the entertainment to interact with the crowd. We had a lovely holiday however, I would not return or recommend this hotel to others as I have stayed in better 4 star hotels in Tenerife."