Alexandre Gala

"Animation team was very good and friendly and the hotel was very nice and clean and the staff were nice and also the food was good"

"Not a bad hotel but not as good as Bitacora. Location is excellent close to restaurants and bars and the beach is just over the road. Food was ok, sometimes not that warm and wasn't replenished that quick when they ran out. AI drinks where ok but the cocktails weren't great and the service was a little slow. Rooms and hotel cleanliness were excellent no complaints at all. Facilities up and down, the gym was well equipped for a holiday work out although some of the machines weren't that smooth. I was really disappointed that the Spa was closed on my visit, also if it had been open I wasn't told in advance that to use the likes of the sauna or inside plunge pool would cost extra, this could have been my travel agents fault rather than the hotels. Pools were a good size and allowed balls etc...the outside jacuzzi was nice but was busy with children playing in it. IMO this should be made a adults only pool. Staff were ok, cleaners where polite and the entertainers in the day where good. The dining room and pool servers where hit and miss and could ignore you at times. Probably try somewhere else next time but the hotels not a bad one."

"it was a very good experience, the hotel is very calm and all services perfect. i love this trip also thanks to the hotel gala!!!"