H10 Big Sur

"The hotel itself is lovely – it's very clean, the staff are friendly, and the location is excellent. Unfortunately, as someone with coeliac disease, I was really disappointed with the food and the way gluten-free meals were catered for. Having stayed at other H10 hotels where the gluten-free options have been excellent, I expected the same standard here. Sadly, that wasn't the case. There were no allergy labels and no separate gluten-free area, so I had to rely on staff showing me what I could eat. Most days my options were limited to salad, soup, or a few hot dishes. Gluten-free bread was available, but only if requested, and dessert was usually just a brownie or cheesecake, which quickly became repetitive. What concerned me most was seeing the chef use the same tongs for the gluten-free noodles as the regular noodles. For someone with coeliac disease, cross-contamination is a serious issue, so this left me with very little confidence in the food preparation. My partner, who doesn't have any dietary requirements, also felt the food was disappointing and said it was more what he would expect from a 3-star hotel rather than a 4-star. Because of this, we ate out on several evenings, which was frustrating as we'd paid for half board. It's a shame because the hotel has so much going for it. If H10 improved its coeliac awareness, introduced clear allergy labelling, and took more care to prevent cross-contamination, it would make a huge difference. Sadly, due to the food, we wouldn't return."

"We spent our honeymoon here, everything Was perfect. Great location, nice pool."

"Very good am booked up again for next year already. Staff and food brilliant and very clean. Best holiday yet"