Gran Melia Palacio de Isora

"We stayed at Gran Meliá Tenerife for 5 nights and overall had a very relaxing and enjoyable stay. The hotel is stunning, immaculately clean, with beautiful gardens and peaceful surroundings. We upgraded to all-inclusive on arrival and were very happy with the atmosphere and comfort of the hotel. Our room was spacious and comfortable. There was a misunderstanding with our original booking as we had reserved a sea-view room but were given a garden-view. Unfortunately, the hotel advised us to resolve this directly with Booking.com and did not offer support on-site. In the end, we accepted the room as we were otherwise comfortable. The staff were a real highlight. Franco was exceptional throughout our stay—extremely accommodating and genuinely kind. Delila was also very friendly and always took time to check in with us. We did experience an occasional drain smell in the room, which was quite strong on arrival but thankfully not constant during the stay. Our main disappointment was being charged for drinks in the restaurant despite having paid €740 for the all-inclusive upgrade. We were charged €29 for two Aperol Spritz, while the bar outside would have served them for free under our package. We were not informed of this at the time of ordering. Although this was apparently written in the welcome leaflet, we raised the issue with guest experience and were told a refund was not possible. This felt misleading and disappointing given the cost of the upgrade. Overall, the hotel is beautiful and we did have a lovely stay, but clearer communication and more flexibility with guest concerns would greatly improve the experience."

"Not a five star experience. - maintenance out twice in first 24 hours because of unusable toilet and a flood. - no robes in rooms (not very 5*) - water not replenished in rooms each day - which means spending 3.50euros on each tiny bottle of water - not enough staff around pools to do drink orders - cocktails were pretty poor from most bars Overall - a nice location - we really enjoyed eating at the restaurants in Alcalá."

"I am writing this review I hope to one be constructive and two as a heads up to other potential customers who fall into the same trap as we did . Having stayed in June in an adults only Melba hotel in Ibiza we decided to give this hotel in Tenerife an island we have stayed at on numerous occasions a go as we were impressed by Ibiza. Previous stays in Tenerife have been Royal Hideaway,Del Duque and The Tivoli. We thought we were booking a Red Level room adult only room at the Melia Palacio de Isora and our experience was far from it. We were a good 10-15 minutes walk from the Red Level lounge pool and breakfast area and our room was in the main hotel with kids in the room adjoining that screamed pretty much for the week we stayed. We didn’t get checked in at the red level lounge and none of the red levels features were explained and having arrived late it wasn’t until the next day we expressed our wishes to move rooms. Two days they pretty much offered to move us down a floor which was not a suite and told us it was another 500 euros for the remainder of our stay which was pointless as still a trek from the red level facilities we paid for . All in all it wasn’t a good experience the room wasn’t 5 star and at nearly 600 euros for an ocean suite it was very disappointing . This was I hoped a special holiday for my wife’s 60th birthday and it didn’t meet our expectation. The food in the hotel was very poor the Pangea buffet was the only option we had on the first night and for 90 euros it is the worst I have experienced and much of the food was inedible so it was two salads for 90 euros. The Hotel App is a joke and is pointless we checked in on line and that was pointless as everything duplicated on arrival the information on the App was wrong and booking a table for dinner was impossible as everything booked. I have also never been charged to have ice delivered to my room 5 euros and the staff asked for a tip. I refused to pay 35 euros for the week’s ice in the evening and had it removed from the bill . The hotel are over booking the red level experience hence I presume we were in the main hotel . The bun fight for sun beds round the red level pool was something to behold with little left that would be in the morning sun by 7.30am this needs to be addressed as many didn’t appear on the reserved bed for hours. The queue for breakfast some mornings was a 15 minute wait and in the evening the one hour happy hour slot saw no tables available .We will not be going back but on a positive the staff were for the most part excellent with a special mention to Sabina ,Mohamed and Ernesto in the Red level area. We sat down with the manager and we were offered dinner as a form of apologies but sadly that didn’t cut it for us ."