Melia Jardines del Teide

"5 star staff 3 star hotel The staff here are absolutely fantastic can't do enough to help especially Jonathan in the bar area this lad never stops and is such an asset to the hotel. Unfortunately the hotel is no way near a five star,the hotel really needs to be bought up to date the pool looks really attractive but on further inspection you find the paint has come away from the bottom and just looks grubby and uninviting. The rooms have absolutely no sound proofing can hear every foot step from the people above and next door.Then the sound of the maids carts starts at 8 .30 as though on train tracks up and down on the tiled corridor each morning. And the biggest gripe a 5 star hotel would never offer cold food the first two evenings we tried the buffet but it was often cold and tasteless so we gave up on evening meal and ate out pity as we've already paid for it. And breakfast was the same certain item like warm at best so it was croissants and pastries for breakfast. Shame the cold food offerings is continuing as been raised before in previous posts. So my advice would be go to a rival hotel down the road that really is a five star"

"My mam and I had the most relaxing Reiki session with Luisa at the Melia Jardines del Teide. Her calm energy instantly puts you at ease, and we both left feeling completely rebalanced and refreshed. Even better — this is all included when you stay all inclusive, with so many activities to choose from throughout your stay. Such a beautiful experience… a full reset."

"We regularly stay at Melia hotels and this is one of the best. We stayed half board at The Level as we feel that the extra touches make our holiday special. Our warm welcome, glass of cava and thorough explanation of the hotels services at The Level reception was wonderful- exactly what you expect at a 5* hotel. Our bags were promptly taken to our room and once there, the room services were also explained- an excellent start. Our room was a Level Superior Ocean view suite. A good size, plenty of space and storage, double sinks in the bathroom, and a lovely sea view. All other info on Melia website, it’s exactly as described and photographed. The hotel is spread out over I believe, six floors which are separated by small flights of steps, pretty wooden walkways and beautiful gardens. There are lifts if you don’t want to walk but we liked doing a little exercise. Pool areas- we didn’t use the main pool as we preferred The Level pool which was quieter (no music) with plenty of thickly padded loungers. There were Bali beds for an extra charge, but I’m not a fan of these. There was a drinks area- cool lemon water/water with cups provided to help yourself as well as a (chargeable) pool waiter service. Toilets also nearby. The main pool was much bigger, with lots of subeds to choose from but had a different, less refined feel. The sunbeds had much thinner padding than The Level ones and beds were closer together. The ladies toilet was a single large disabled access cubicle, maybe I missed the others? The pool bottom surface had paint missing from the bottom in multiple areas. I believe this is related to pool activities/pool bikes but it does need to be attended too. I think if I wasn’t a Level guest I would be a bit disappointed for a 5* hotel. It did have a ‘Grab & go’ bar and food ‘hatch’ area (extra charge) and also the gym (no air con) nearby. Food- we stayed half board, not something we normally do. Breakfast at The Level area was great- a menu, fully adaptable and cooked to order with drinks and food at your table. There was also a self service buffet which was lovely. Be sure to wait to be seated or they won’t know you are there- I’ve seen a few negative reviews about wait times but we didn’t have a problem at all. Being really picky, the hot drinks could be better presented. At other Melia hotels the Coffees came in a big cafe style mug with a decoration in the foam whereas ours came in a small mug as you get from the coffee machines. I’m sure all feedback is appreciated, no matter how minor. Snacks and drinks were available all day at The Level lounge all as listed on the website. There was also the cocktail of the day you could access, with ingredients and instructions which was a nice touch. Tapas and premium spirits were available 4-6pm. Being really picky, the snacks were all removed- even nuts and crisps several hours earlier than the 10pm Level close time. Other Melias have it all until close, maybe worth looking at? Buffet restaurant- excellent! As half board guests we could have breakfast here too as well as dinner (drinks as well as water chargeable). Once again, you waited to be seated, which I liked, and you could eat inside or outside which was lovely. The restaurant has beautiful views over the sea, which we loved. Breakfast and dinner buffet food was excellent, with show cooking (scallops, huge prawns fish and steaks) and a nightly theme to prevent repetition. The service was outstanding, plates taken away as soon as empty, drinks offered and served quickly, waiters checking you had everything you need- well done Melia- we were impressed. There are two à la carte restaurants, we had lunch in the grill which we really enjoyed. These are extra charge but not overly expensive. Activities- These were included and bookable on the app or at reception. Highly recommend the cocktail making, wine tasting and cooking-great fun! What makes this hotel special is the staff, every single person was smiley, helpful and genuinely seemed to want to make sure to you enjoyed your stay. Will we be back? Absolutely, for a UK winter holiday, we are already looking at November."