"Not what we were hoping for- 2.5/5
We were really disappointed with our stay here overall and, unfortunately, felt the hotel was not worth what we paid for it.
One of the biggest things we noticed was that the hotel seemed to prioritise Spanish guests. We felt that they were prioritised more than other guests, and were served more and quicker in the evenings etc.
Also you could pay considerably more to upgrade despite already being all inclusive, access an additional pool and a separate dining area. The extra pool didn’t look particularly special to us, and having different areas depending on how much you had paid made the atmosphere of the hotel feel quite strange and divided. It wasn’t something we enjoyed.
The all-inclusive offering was also quite disappointing. There wasn’t a huge selection of drinks included, and we found ourselves having the same drinks every day because there were so few options available.
For us, the food was by far the worst part of the stay.
Breakfast was probably the best of the three meals, but the food was consistently cold, regardless of how early we went down. This was extremely disappointing. The coffee machine was also awful when it actually worked, and the coffee was essentially undrinkable.
Lunch was repetitive and, again, the food was cold. We held off one day as you could order freshly prepared food at the lobby bar (only all inclusive after 3pm…) and this was poor quality and disappointing too, although one way to get a hot meal.
Dinner was much the same, repetitive, cold and, in our opinion, poor quality. We really expected much better from an all-inclusive hotel and were severely disappointed with the standard of the food throughout our stay.
The main pool was another disappointment and, at times, actually felt unsafe.
There were black splodges all over the bottom of the pool, which looked unpleasant and were very slippery underfoot. We also noticed what appeared to be bits specking off into the water. We couldn’t say for certain what this was, I overheard some guests were speculating that it could be black mould, while others thought it may have been chipped paint.. but either way, it was not something we expected to see at a 5-star hotel.
Getting into the pool was also quite difficult and, in our opinion, unnecessarily dangerous. There was barely anything to hold onto, the edges were very slippery and uneven, and the steps into the pool were deep. It didn’t feel particularly accessible or safe, especially for anyone who might struggle with mobility.
The room itself was nice enough but felt quite tired and in need of some attention and retouching. The shower leaked after every shower.
Although the bed was made daily, the room didn’t feel properly cleaned, particularly the floors, which were often grubby. Drinks in the bedroom including water weren’t included in the all inclusive.
One of the best things about the hotel was the availability of sunbeds. There was absolutely no need to rush down early in the morning, as we could wander down at pretty much any time and still find one. However, the sunbeds themselves were quite grubby and could definitely do with being refreshed.
The gym was another positive. It was small but nice and had decent equipment. The only downside was the lack of air conditioning.
The entertainment was generally good and gave us something to enjoy during the evenings.
Overall we did have a nice time and made the most of our holiday, but the hotel itself was a major disappointment, we just didn’t feel that the hotel provided good value for money.
The experience simply didn’t feel like what we would expect from a 5-star hotel, particularly considering the price we paid. Unfortunately, based on our experience, we wouldn’t recommend booking this hotel until some maintenance has been completed."
