Hyatt Ziva Jardin Tropical Tenerife

"This is a revision of my previous post Just a little bit of context prior to this review. My wife has had a rough year health-wise including a life altering illness, so It was decided that we would go to Tenerife while it was still feasible. We had originally arranged to go to Villa Cortes with TUI, however the debacle that was the National Air Traffic chaos scuppered that, and with the complete lack of communication to passengers over the situation with decided to use Jet2 at a later date. I have split the review into 2 parts, a) being the original review and b) the follow up. a) Rating 4* Arrived 15.02 on 6th October 2026 3 people in front of us (1 couple, 1 single) as we entered reception, a man guided us to a sofa to wait our turn. Previous people received welcome glass of orange or prosecco, we didn't! Previous people sorted including baggage taken to their rooms we waited, Another couple came in an was attended to straight away. Went up to reception desk and asked why we were not being looked after, the lady apologised, said his to collect out luggage and show us our room. A couple came in on spec to book a room was looked after immediately and with their luggage taken to their room while we still waited. Eventually taken to our room Small but adequate, however the balcony overlooked a parking lot and the service road and views straight into rooms in another hotel. How to feel unwelcome. b) After the review was posted we received a phone call from Guest experience and was invited to have a conversation with them, which we did. It was explained that basically we were in the cheapest rooms and what you get is a view of the service road or a normal road. They did concede that the initial reception was not ideal and offered us a free drink in the bar, that was okay I was just trying to point out that the initial reception process was not ideal. I must add that the resort staff are very good and could not be faulted, that comment also applies to the food that we had for breakfast, varied good and plentiful. (We were just b&b) Now the interesting part:- for those in the UK the room is a similar size to Premier Inn rooms. To access the rooms you have to pass through a corridor which appears to have been designed to amplify sounds so that normal speech sounds like shouting, and doors shutting are a very loud slamming noise. On the evening of the 9th Oct. we had been out for a meal and decided to have our complimentary drink at the bar. We went to the bar and the bar asked if the drinks were to take to our room or if we were sitting at a table. We said at a table so he said someone would be over to take our order, there was 4 tables occupied 2 of which had drinks, our table and a couple who came after us. After waiting 10 minutes we gave up and went to our room, we thought we would watch some TV. Switched the TV on using the remote punched in a number for BBC1 which was kindly listed on a TV channel guide in the room, number wrong on guide, pressed the up button on the remote, inoperable! We found the channel by pressing different numbers, turned out the guide was 2 channels out. After all that the signal was abysmal rendering the TV unwatchable. So to bed, went to sleep okay only to be woken up by noisy people and slamming doors. Eventually went back to sleep, just to be woken up at 4.00am by the people nextdoor in room 628 taking part in the bedroom Olympics where the lady eeks as loud as she can while they are destruction testing the bed. The only blessing was that we did not have the early morning delivery lorries today. It seems that despite paying a reasonable sum of money for a standard double room in a 4* hotel, what you get is the availability of the 4* facilities in a 2* room in a 1* position within the hotel. According to Jet2 the hotel is part of their luxe designation with Seafront location with stunning views!!!!!"

"Beautiful hotel with very friendly and very hardworking staff. Really recommended. Located in a prime spot, close to the center, harbor, and boulevard."

"Lovely hotel, friendly staff, nice atmosphere. Lots of sunbeds. Surroundings were lovely. Lovely relaxing hotel. Close to the beach and lots of places to eat etc nearby. We only had bed and breakfast but this kept us going until the evening. Drinks reasonably priced. Welcome drink on arrival, fruit kebabs handed out around the pool. Sunset bar a must! Would definitely return."