Haciendas II

"The apartments were excellent quality, large bathrooms, large living area with good cooking facilities and a washing machine provided. Location was also good and the pool area by main reception was heated with plenty of sun loungers. A few things to mention though. Towels were only provided fresh once per week. There is no on site entertainment in the evenings for family's of young children, the rooms have no air conditioning although fans were provided for the bedroom and living room area. The staff were curteous and helpful although the on site bar wasnt well stocked. For meals and evenings out there is a traditional pub about 5min walk down the hill, and a restaurant opposite the complex. Costa Adeje main area is a good 15min walk but plenty on offer to suit most needs."

"We stayed here for two weeks at the back end of July, and what a fabulous two weeks we had. We were in the Hacienda IV part of the village, and the apartment was very spacious. If you are like our family, we do not like to be all cramped into one room. We paid for the extra large terrace, which was huge. We had family staying in FG Fanabe and had all ten of them over for food and drinks one evening, and there was still plenty of room. The kitchen is well equipped and easy to use. Hacienda is set a bit back from the beach front and would take approximately twenty minutes to walk, which isn't too bad on the way there as it was all downhill. On the way back, it was a bit of a killer, but we managed it most night. On a couple of nights, we got a taxi, and it was just over €5. Things that let Hacienda down..... Pools, over at Hacienda IV, there are to small pools with 9 beds around them, making it 18 in total. Bare in mind there are 49 rooms with most having a minimum of 4 people per room, from what we saw. Then the main pool outside the reception is about 30 beds, but again, the main hotel had more rooms again. Hacienda state when checking in that you are not to reserve beds, but on multiple days, we were left without a bed whilst some people had towels on beds and didn't return for 3 hours plus. Which no one polices. So, for us this let it down. Another thing that let it down was 2 incidents involving staff. On the first night we arrived, reception was shut, so we rang the emergency number for out of hours as we had an issue and needed help. We were told someone would be with us within 2 hours, which wasn't ideal, but we waited, and no one turned up. When I tried to ring them back, the emergency contact number had been turned off and was going straight to voicemail. The second incident was booking a taxi at reception as we were leaving in the early hours. I asked for one at 3am, which the fella behind reception looked at me like he'd never had that request before. He took my room number and said he would book it. But I left not feeling convinced. Anyway, we got to the pick-up point at 2:45am and waited until 3:30am for no taxi to turn up. Thankfully, I'd kept a taxi card from a previous journey and was able to contact them myself, but at the cost of using my phone abroad. Would I return to Hacienda again, I'd say yes, but only for the fact or the spacious rooms and terrace."

"The first 10 days were amazing and we were even maybe looking at dates to return next year and hiring the villa again. However we will not return again unless it was absolutely certain that they will no longer hire villas or rooms to GROUPS OF YOUNG PEOPLE. It is even advertised on the website as 'A little oasis in Costa Adeje, Tenerife, that offers exclusivity, privacy and tranquillity with its apartments, bungalows and villas. Ideal for families and couples' So imagine my horror on the 10th day when a group of 5 young guys arrived and were put in the room next door. What followed was 3 sleepless nights due to noise and partying which not only kept my wife and I awake but also my children. On the first night there was loud music and when I spoke to the group they did apologise and turn off the music but remained loud keeping us awake till 2am. The next night was identical apart from no music but they were particularly loud outside the room on there balcony area which is right outside my children's room and my children tried to use earphones to block out the noise and get some sleep but this did not work. The last night was the worst and we only got 4 hours sleep as they kept us awake till 1.30am when they went out but on there return at 5.50am they were extremely loud and woke us all up again when they continued there night out on the balcony at 6am in the morning. We complained continually to reception every morning as no one there at night. They said the group would receive a final warning and be thrown out with no refund if they continued. I told them this did not help me or my family who had not been able to sleep for the last 3 nights and was really ruining the holiday as we were all tired. As we had one more night I said I could not have another sleepless night as we were traveling the next day and would not get home till 2.30am so needed to get sleep. The solution was we had to pack everything up and move to another villa to ensure a good nights sleep which was a hassle but the alternative was no sleep. The sound proofing between Villa 407 and room 408 is also non existent it literally was like having the group in the master bedroom as you could hear everything which I have provided feedback needs to be rectified. As I said at the beginning I don't think I would return here as Villa 407 is not exactly a cheap stay and definitely did not think I would be sharing a room with a group of young men who were up all night. It really did ruin our holiday which we have paid a lot of money for and have asked for compensation due to the owners allowing the booking of this room to inappropriate groups but have yet to hear."