Hilton Garden Inn Sevilla

"Nice enough hotel on the very edge of Seville. About 20 min taxi to the main sights in the old town. The showers good and beds comfy. As a Diamond member we got complimentary breakfast and 2 waters upon checkin. We were a bit disappointed on a couple of fronts. We had 3 separate bookings, and upon check in, one of the rooms was mistakenly re-charged again in full to our credit card, despite pre paying in full for all rooms upon booking months earlier. Despite bringing this to attention of reception the next day, it took further follow ups following departure to have the charge cancelled. Also NONE of the rooms (all 3 were separate bookings) had Hilton points awarded following the stay, despite booking direct with Hilton. This again took chase up with Hilton corporate over the following weeks to have the points awarded. We used the pool one of the days which has few sunbeds (considering size of hotel) and immediately behind the pool wall is a cement factory. The hotel should install high screening above the wall, as we had cement dust blowing over us whilst on our sunbeds. I was watching a movie on my iPad and the dust was so bad I could write my name in it on the iPad screen. Not great to be breathing that in. Breakfast was simple and hit the spot."

"The experience fell short of expectations. The employees were not very friendly, little care in maintenance and cleaning. Cleaning and maintenance are negative points. In one of the corridors, after the removal of a baseboard, the trash remained on the floor for more than 24 hours. Furthermore, the corridors smell strongly of tobacco. Unfriendly and uncaring staff. We had a problem with the reservation, caused by an error on the hotel's or the agency's part, which caused us embarrassment, without even an apology. The hotel's surroundings have an unpleasant, essentially industrial view, and the pool is quite small. Overall, it is a hotel that needs to significantly improve service, cleanliness, maintenance, and above all, customer care."

"Overall, we had a very pleasant stay and would definitely recommend this hotel to other travellers. The location is very convenient, especially if you need to be close to the airport. Our room was spacious and comfortable, and the bathroom was also a good size. The only thing we missed was a bidet, but as Italians, we know that this is not always common abroad! Breakfast was decent, with a good selection, although there is probably some room for improvement. We didn’t have the chance to try the other hotel services, so we can’t comment on those. All in all, a positive experience and a good choice for a stay in Seville. We would happily recommend it."