Vibra Caleta Playa

"We arrived at lunchtime only to be told that our room wouldn't be ready for a few hours, the staff seemed uninterested. When we finally got to our room we were overwhelmed with the smell of mould, and it's visible. There is only one plug socket in the kitchen, which has a microwave located on the waterlogged sink drainer. Broken or missing tiles around the pool, up the stairs, and paint falling off everywhere. We were told to request late checkout 2 days before departure, which we did, but were told to come back the next day, a note was written in the diary, we went the next day and was told that they hadn't seen the message and asked us to come back later, at which point I showed concern about keep being told to come back and now only had one day left, one of the reception team said they would ring us that afternoon, which they didn't do. We then went back and asked again only to be told No as the hotel was in winter mode and several blocks were closing which meant they were now full. I stressed how unhappy I was with their service but they didn't care. The hotel didn't have many customers, so we sat by the pool, outside our hotel room all day and no one cleaned the room and no one moved in, so there was no reason why we couldn't have late checkout. The staff seem really incompetent in running the hotel as we heard many others complaining and the staff all seemed to huddle together in conversation clearly not sure what they were meant to do, and the managers just hid. The pools were good even with all the missing or broken tiles, but sunbeds are very limited, if this place was busy then you wouldn't get one. The only selling point was the small cove next to the hotel. Would not recommend."

"I booked this many months ago reviews were mixed, generally good. However on arrival the room and surroundings were disappointing. The rooms need an update the bathroom is mouldy and in a poor state of repair. The kitchen is tiny and the microwave where it sits you can’t open the door properly. We struggled to make the most basic of meals. The on site supermarket bakery was handy for buying baguettes for lunch time. The one bed apartments are small but had 2 balconies we put our 3rd bed in our bedroom for more room which helped. There was plenty of pools to choose from which helped and you could always get a lounger however some was broken and pools where in a poor state of repair my daughter spent time collecting broken tiles!! There where areas which was an abandoned having being used previously just closed up a lovely roof terrace which could be utilised such a shame. We stayed in the main building but if you was in the cottage’s you where cut off as no reception nor evening service in bars or restaurant you had to walk across. The beach is handy as very close and the bar sells drinks and snacks there it’s worth watching the sunset too. The breakfast we had was ok and reasonable choice. However we was lead to believe there was bars and restaurants locally however they was very few and didn’t have a great food choice for kids. We did venture out but after getting stuck getting a taxi back waiting for 45 mins. We asked the hotel for help but they was unable to call us one. Overall we had a good holiday our daughter enjoyed herself and all families we encountered were lovely. The entertainment was pretty good and we watched most evenings. I would return to Menorca but not this area. All staff encountered were helpful and friendly."

"This hotel needs a complete renovation. Broken tiles and drains around the pool area. So much mould around the pools. You can hear everything when you are in your room from the room above and to the side. We were there during a bad storm and the rain water was coming through the door. I also sadly got my brand new charlotte tilsbury eyeshadow palette stolen from my room and all the reception team have said is “sorry it has not been handed in at reception” (of course it’s not going to get handed in, someone has stolen it from my room). The food available at dinner was pretty poor. Positives: the beach cove is lovely which is literally a stones throw away from the hotel. We visited citudela one evening which was lovely (only 6euro in a taxi). The breakfast was nice. But sadly I will not be returning to this hotel."