Araxa

"Unfortunately, our stay at the Araxa Hotel in Palma was quite disappointing, and based on our experience, we would not choose to stay here again. One of the main issues was the air conditioning. Our room was very warm throughout our stay. We contacted the hotel and someone came to inspect the air conditioning, but we were told that it was working normally. Unfortunately, despite this, the room remained uncomfortably warm. The fridge in the room was also not cold enough, meaning that items we put inside were still warm rather than properly chilled. We also found the hotel to be quite dated, and cleanliness was another major disappointment. Although the room was supposedly cleaned daily, it never felt properly clean. There was a noticeable amount of dust in the room, which I have photographs of, and it left us wondering exactly what was being cleaned during the daily service. The pool area was another issue. There simply weren’t enough sunbeds available during the day. Many had towels placed on them, and when we asked the lifeguard if he could help, he told us that he worked for a different provider and couldn’t remove the towels. This was frustrating, particularly when there were no available sunbeds. We also had an unpleasant experience with the pool staff when trying to order breakfast. We simply wanted to order breakfast and make a small amendment to one of the items, but we were told this wasn’t possible and the response was delivered in a manner that we felt was unnecessarily rude and unhelpful. Overall, there were too many issues during our stay for us to consider returning. The combination of the warm room, inadequate fridge, cleanliness problems, dated facilities, lack of available sunbeds and the attitude of some staff made the experience disappointing. We had hoped for a relaxing stay in Palma, but unfortunately this hotel did not meet our expectations, and we would not choose to stay here again."

"Perfect hotel for a good stay. Very beautiful decor. Half-board with à la carte meals that change every day. Breakfast with specialties. Well-air-conditioned rooms; even the economy room is very comfortable. Beautiful pool, appreciated during this hot weather. The only downside is that it is a bit far from the center on foot."

"Although the hotel isnt as modern as say the high end hotels in Palma centre, I do think that what they lack is the charm and authenticity that the Hotel Araxa has. Charming hotel with restaurant. Adults only. The service is good and happy to make cocktails off the menu. Relaxing pool and gardens. we loved the frog pond at night too.! We have stayed there twice now and we will definitely return. The rooms, pool and small gym are all very handy. 10 minute walk to the city centre with plenty of nice little bars on route if its hot! we will come back soon."