Iberostar Waves Playa de Muro

"I visited in half term for six nights with my husband and 13-year-old son. We had a double room with an extra bed put in it which was a nice room although they’re quite tight for three. Bathrooms lacking a bit of privacy! Aircon not very efficient and was rather warm Location of the hotel is beautiful right by the beach . Food is very good for all inclusive , always plenty to choose from. Drinks are premium quality which are also included. Lovely restaurants, bars and entertainment. Staff are fantastic. Rooms cleaned to a high standard. Couple of things missing for me in the room were nice to have bath robes and also no tea or coffee making facilities. Overall though a great location with plenty to do in the local area. Great if you enjoy walking and cycling. Just watch out for the mosquitoes!"

"I stayed at Iberostar Waves Playa de Muro for six nights and wouldn’t rate it higher than 3 stars. Our booked double room was tiny and extremely hot, with barely working air conditioning. When I asked to change rooms, the alternatives either smelled damp and mouldy or required an expensive upgrade, which I reluctantly paid for. The upgraded room was slightly better and cooler. The food was another disappointment — repetitive, limited in variety, and poor in quality.. On the positive side, the location is great, right on the beach, the indoor pool is lovely, and the cleaning staff are fantastic. Overall, not worth the price or rating."

"⭐★☆☆☆ Average Hotel, Not So Average Price — Disappointing Stay We recently stayed at this hotel and were left very disappointed. While the property looks appealing at first glance, the experience did not live up to expectations or the price paid. 1. Outdoor Smoking Area The smoking area is located right outside the main entrance to the dining hall — a terrible first impression for non-smoking guests. Smoke drifts up to the rooms with balconies, making it unpleasant to sit outside or leave windows open. 2. Room Issues TV remote didn’t work. Slippers and bathrobes were missing despite being listed as included. Requested twice via the app — delivered on our fourth day. No kettle, tea, or coffee provided initially. After asking multiple times, we finally received a kettle, but no cups or tea bags. Asked guest service to provide otherwise what is the point of just a kettle. Requested a iron/iron board. Only Iron arrived two days later after second request. Bathroom sink was partially blocked and the shower leaked. After reporting it, a technician did nothing, but caused a new leak under the sink. We were woken at 8:30 a.m. twice by staff entering for maintenance — once for “technical service” and another time to replace a TV remote. Completely unacceptable during a holiday stay. We didn't request the maintenance for the early wake up call, still have not received a reply about this! Constant corridor noise in the mornings disturbed sleep. Pillows were flat and uncomfortable. We booked a double bed but received two singles that slid apart. After complaints, we finally got a mattress topper on day 3 of 6. 3. Dining Experience Breakfast was the highlight — excellent variety and quality. Lunch and dinner were average, limited in selection. Pasta options were particularly poor. Themed nights (Chinese & Mexican) were disappointing. Service was slow, especially for drinks. 4. Bar Service Staff were often inattentive, and on several occasions, drinks were incorrect. Waiting times were inconsistent. 5. Facilities & Amenities “Heated pool” was not heated. Gym jacuzzi/hot tub was cold and then out of service. “Hot plunge” was lukewarm. Poor signage around “lounge sun beds” in the pool area. We were abruptly woken by a security guard due to unclear rules — handled very poorly. 6. General Maintenance & Presentation Signage throughout the hotel is confusing and unhelpful. The property feels poorly maintained in many areas. 7. Spa The only redeeming feature. We both had excellent massages — professional and relaxing. 8. Final Day On our last evening, Latecia mentioned a “gift” had been sent to our room to apologise for the many issues — it never arrived. Another example of over-promising and under-delivering. We were repeatedly asked what the hotel could do to improve our stay, but these gestures came too late. Exceptional service should come proactively, not after repeated complaints. We stayed at Iberostar Selection Albufera Playa last year — it outshines this hotel in every possible way. Sadly, we wouldn’t return or recommend this one."