Sol Lunamar Apartamentos

"Great time at sol lunar. Nice and relaxing."

"Amazing location Friendly staff Immaculate rooms Just perfect!"

"We recently stayed here as a group of 10—five couples in our 30s and 40s—and unfortunately, our overall experience was a negative one. These issues genuinely affected our enjoyment of the holiday and left us very disappointed with our stay. My room was not cleaned once during our four-day stay, and we were left with the same towels throughout. When I went to reception to request clean towels, I was told that rooms are only serviced every other day. This had not been explained at check-in, and even the promised every-other-day service had not taken place. Considering the room had been completely missed, I found the receptionist’s attitude unpleasant and unhelpful. The room was also poorly designed, with no power sockets near any of the mirrors and no dressing table. This made getting ready very awkward, particularly when using hairdryers or styling tools. We paid extra for solarium rooms, but they were not worth the additional cost. Our balcony overlooked the street, while the pool-facing solarium area had cabana beds and a small table and chairs placed on artificial grass. The cabana beds were covered in thick brown dust and were unusable until we cleaned them ourselves on day three. The lifts were also out of order multiple times during our stay, meaning we had to use the stairs despite being on the seventh floor. This was extremely inconvenient and could have caused serious difficulties for anyone with mobility problems. The pool area had more of a library feel than a holiday atmosphere. It felt as though it was frowned upon to have any fun or even laugh, which made it uncomfortable for our group to relax and enjoy ourselves. The only music came from a small speaker at the back of the bar, which appeared to be for the staff rather than the guests. There were also not enough sunbeds for the number of people staying at the hotel. The most concerning incident happened when we returned to the hotel at around midnight. An elderly lady had fallen and was bleeding, with nasty injuries to her head and face. Despite clearly needing proper first-aid assistance, the receptionist appeared to give the couple only a plaster before ushering them away from the desk without offering any meaningful help. I ended up making sure they got safely back to their room. I found the lack of concern and support extremely upsetting. The hotel’s main positive is its location, as the beach is easily accessible through the back gate. However, the poor room servicing, impractical room layout, dirty facilities, unreliable lifts, uncomfortable pool atmosphere, unhelpful reception staff and lack of guest care really affected our holiday. Sadly, the experience took away from what should have been an enjoyable group break, and we would not choose to stay here again."