"We stayed at this hotel expecting the standard of a 4-star all-inclusive, but unfortunately it fell well below our expectations in almost every area.
The biggest issue was the air conditioning. It was by far the worst air conditioning we have experienced in any hotel and was barely capable of cooling the room even when it was supposedly working. It then completely failed for approximately 24 hours during our stay. The room became unbearably hot, leaving us with almost no sleep and affecting the enjoyment of the following day. What is particularly frustrating is that I have since seen another review from guests staying at the same time mentioning exactly the same problem, yet the hotel publicly replied stating there were no air conditioning issues that week. That is simply untrue. I have an email from TUI confirming there was an air conditioning fault at the hotel, and I personally reported it to reception several times, where staff also acknowledged the problem.
The room itself was extremely small. There wasn’t enough floor space for two standard suitcases, there was only one bedside plug socket, the toilet cistern constantly ran, and the rooms are very dated and in need of refurbishment.
Soundproofing was also extremely poor. We could clearly hear guests in the next room having a normal conversation between around 2am and 6am, making it very difficult to sleep.
The Wi-Fi provided is barely usable for anything beyond sending text messages. If you want an internet connection capable of streaming or browsing properly, you have to pay extra. That seemed to be a recurring theme throughout the hotel – many things you would reasonably expect to be included came with an additional charge.
The all-inclusive drinks were also disappointing. The vodka tasted unlike any vodka we have previously had, and three of us independently commented on it. A member of the bar staff advised it was only 30% ABV, which may explain the unusual taste. Ice cream wasn’t included during the day either unless you paid over €3.
There were several hygiene and operational issues too. The reception toilets ran out of hand soap at around 6pm, and when reported we were told it could not be replenished until the following day. In a busy hotel, that is simply unacceptable. On our first day we were also told by reception that we were not allowed to fill our reusable water bottles, only the small disposable cups provided. Considering the weather and environmental concerns, this policy makes little sense.
Food was another disappointment. The hotel advertises a wide variety of food, but in reality there were generally only three or four main dishes available (plus side dishes) with a repetitive menu throughout the week. I have photographs from multiple days which accurately show the limited selection. The snack bar frequently wasn’t replenished, beer run out for 24 hours of our stay in the snack bar and there were very few simple food options suitable for children in the restaurant.
One thing that genuinely concerned me was that beer and wine taps were freely accessible, with no apparent supervision or control, meaning children could potentially help themselves.
Around the pool there were often large numbers of wasps, sometimes around 20 at a time, which made sitting or eating outside uncomfortable.
The entertainment was also repetitive. Most evenings revolved around the same “Guess the Song” style games rather than providing varied evening entertainment expected from a hotel of this size.
Finally, although not every member of staff was unfriendly, enough interactions felt abrupt or dismissive that it became noticeable. I have since read many other reviews making exactly the same observation. While management often replies that this isn’t representative, when the same feedback appears repeatedly from unrelated guests it suggests there may be a genuine issue worth addressing.
Overall, this hotel simply did not deliver the quality expected of a 4-star all-inclusive. Much of what I’ve written is based on factual, verifiable issues rather than opinion, and where appropriate I have photographs and correspondence to support my comments. We rarely leave negative reviews, but we genuinely would not return or recommend this hotel."
