Hotel Gran Fornells Thalasso & Spa

"Disappointing stay – great view, but that’s about it. Unfortunately, our stay was a real disappointment. The service was extremely poor from front of house management, with the notable exceptions of the concierge and bar staff, who were friendly and helpful. There seemed to be a charge for absolutely everything, which became very frustrating and made the whole experience feel unnecessarily expensive. Even basic things you would expect from a hotel of this standard were lacking — there was no complimentary water in the bedrooms, for example. We also experienced issues with the air conditioning, which made the room uncomfortable and, despite raising the issue, it wasn’t dealt with as well as we would have expected. The one real positive was the view, which was fantastic. Unfortunately, a great view isn’t enough to make up for poor service, constant additional charges and a lack of basic amenities. The breakfast was also pleasant. Overall, very disappointing and certainly not the level of service or value for money we expected. Mallorca is absolutely beautiful though and the experience at restaurants/beach clubs was fantastic, sadly not replicated at the hotel."

"Overall I would say that my stay here has been great however I am writing this review due to the experience I have had with one of the receptionists, specifically Magdelena. She was very rude and dismissive. My partner and i were politely asking simple requests but were completely dismissed and felt she was rude and abrupt. This is not what we expect from a 5 star hotel - customer service should be friendly and helpful not dismissive like this. I believe that you pay a premium to stay at a 5 star hotel like this due to the service that comes with it but honestly feel very disappointed with the lack of attentiveness and coldness of Magdelena."

"This hotel is outstanding. Very comfortable, fabulous location and views. Breakfast was super. Hotel was very clean and staff were very helpful"