"⭐⭐⭐⭐ Family holiday at Fergus Club Mallorca Water Park
We recently stayed at Fergus Club Mallorca Water Park in Mallorca with my husband and our three children for 10 days. Overall, we had a good family holiday, and there were definitely lots of positives, although there were also a few things that I feel could be improved.
Arrival and check-in
When we first arrived, the receptionist was absolutely lovely and very welcoming. However, as we had an early morning flight, we arrived at the hotel in the morning and unfortunately couldn’t check into our room until 3pm.
I completely understand that rooms need to be cleaned and prepared, but having travelled abroad quite a few times, we’ve usually been able to get into our room earlier, so it was disappointing to feel like we’d lost a large part of our first day. We were really excited to arrive, unpack, get changed and get straight into holiday mode, but instead we had to leave our cases in the luggage room and wait around until our room was ready.
The hotel isn’t particularly well signposted either, and we found it quite difficult to work out where our apartment was. Luckily, a lovely British lady we met told us she’d had exactly the same problem the day before and helped us find our room, which was incredibly kind of her.
The room
Once we finally got into our room, we couldn’t fault it. It was absolutely immaculate — spotless, clean and perfectly fine for our family.
The only disappointment was our balcony. Unfortunately, we were overlooking an area above what appeared to be a kebab shop, rather than having one of the lovely pool or entertainment views we’d seen elsewhere around the hotel. I think we were simply unlucky with our room, as there were plenty of apartments with much nicer balconies overlooking the swimming pool and entertainment areas.
Food and restaurant
Once we’d unpacked, we headed down for dinner. The restaurant was hectic, but to be fair, this is a large all-inclusive family water park, so you have to expect it to be busy.
We actually thought the food was really good. There was plenty of choice and the meals were different each evening. There were things such as nachos, meatballs, pizza, lasagne and chicken kebabs, as well as plenty of salads, cheeses, pâtés and other cold options. The salad selection in particular was lovely.
There was definitely enough variety that you could have something different each night. However, as we were there for 10 days, by the end of the holiday the food did inevitably start to feel a little repetitive. The salads, cheeses, pâtés and cold selections remained some of our favourites.
Breakfast was also really nice, and a special mention has to go to the hash browns, which were absolutely lovely!
After about three days, we discovered that we actually much preferred the lunchtime options outside the main restaurant. The pizza van, located at the bottom of the slides on the way towards the beach, was fantastic. The pizza was genuinely gorgeous — my children said it was the best pizza they’d ever tasted!
We also really enjoyed the burger and hot dog van. The two guys working there were absolutely lovely and worked incredibly hard. We ended up eating there quite regularly during the day rather than going into the restaurant, simply because we found it easier, more relaxed and, in our opinion, the food was even tastier.
The only issues we noticed in the main restaurant were that the juice machines and coffee machines seemed to break quite regularly, although we appreciate how heavily they are used and these things do happen.
The restaurant could also struggle with the number of guests. We preferred sitting inside because of the air conditioning, and sometimes there simply weren’t enough tables available. The staff were working incredibly hard trying to clear and clean tables as quickly as possible, but with so many people coming through, they couldn’t possibly keep up all the time.
What really bothered me was seeing some guests becoming rude and shouting at the staff because they wanted a table cleaned. I thought this was completely unnecessary. The staff were clearly doing their absolute best in very busy circumstances, and I actually felt really sorry for them. They certainly didn’t deserve to be spoken to like that.
Entertainment
The evening entertainment was probably one of the weaker points for us. We saw a Michael Jackson tribute, some African dancers and another show, and although the performers themselves were good, I don’t actually think the entertainment team was the problem.
The issue is the size and layout of the entertainment area. It simply doesn’t seem big enough for the number of guests staying at the hotel.
If you want to get a decent seat, you really need to be down there and eating by around 6pm. We have slightly older children, so that just wasn’t practical for us. As a result, we often found ourselves going out in the evenings rather than staying for the entertainment.
That said, the daytime entertainment team were brilliant. They organised things such as football tournaments and activities for the children and were always friendly and helpful.
A particular mention has to go to Lewis, who was fantastic with the children. He was always saying hello when he saw you around the hotel and seemed genuinely conscious of the guests and making sure people were enjoying themselves. He really stood out to us and was a credit to the entertainment team.
Bar staff
I had one experience at the main bar that I feel I have to mention because it made me extremely uncomfortable.
A member of staff called Salah, who I believe also worked around the ice cream area, was serving us at the main bar. I felt that he and another colleague were looking over at my husband and me and laughing and talking together. I obviously don’t know what they were saying, so I don’t want to make assumptions about that.
However, what happened next really concerned me. While preparing our drinks, I visibly saw Salah cough into the drinks on at least four occasions, and then continue to cough into them while laughing and saying something to his colleague.
At that point I leaned over to get his name because I wanted him to realise that I had noticed what had happened. He then appeared quite sheepish, as though he realised I had seen it.
I obviously cannot say what his intentions were, but after seeing someone visibly cough into our drinks, we didn’t feel comfortable drinking them and had to leave them.
This was the only member of staff we had a genuinely negative experience with during our whole stay, and I feel it’s important to mention it because it was such an unusual and uncomfortable experience.
In contrast, the vast majority of the bar staff were absolutely fantastic. They worked incredibly hard, served people incredibly quickly and were always friendly despite how busy the bars were. I’d read some negative reviews about the bar staff before travelling and, honestly, that wasn’t our experience at all. Most of them were brilliant.
Overall
Overall, we had a good family holiday at Fergus Club Mallorca Water Park.
There are definitely things I’d like to see improved — particularly the check-in time, signage around the accommodation and the size of the evening entertainment area. The main restaurant can also be extremely busy, although I think that’s partly unavoidable given the size of the hotel.
However, the room was spotless, there was plenty of food choice, the daytime food options were excellent, the children loved the pizza and burger vans, and most of the staff worked incredibly hard.
For a large all-inclusive family water park, I think you have to go with realistic expectations. It is going to be busy, noisy and hectic at times. Despite the things that disappointed us, we still had a lovely holiday and the children had a fantastic time.
For us, the biggest positives were the cleanliness of the accommodation, the water park, the daytime activities, the pizza and burger vans, and the many hardworking and friendly staff members.
Would we go back? Possibly. I would definitely consider returning, particularly if we could request a better-positioned room and if the evening entertainment area were improved.
Overall, I’d say this is a good family holiday destination, but there are a few areas where the hotel could make the experience considerably better.
PS - VISIT PIRATES!!!! YOU WONT REGRET THIS - we booked tickets with the lovely lady in the tunnel on the way to the beach!"
