Hyde Park Lane

"We are very disappointed with our stay at this hotel. From the moment our group arrived, the staff’s attitude towards us was noticeably different once they realised we were English and travelling with children. Just to note, our stay was during the English half term holidays. We were spoken to rudely and made to feel like a burden whenever we asked for assistance. Other, more senior guests seemed to be treated with friendliness and respect, yet our group received cold and dismissive behaviour throughout our stay. It was uncomfortable and embarrassing, especially for the children, who felt unwelcome in what was supposed to be a family-friendly environment. We were isolated and segregated in a section of the restaurant away from other guests. Simple requests, such as asking to sit at a different table were treated as an inconvenience. It felt as though families and groups, especially English ones, were not welcome here. Travelling in a group and with children should never mean being made to feel like a nuisance, and no guest should ever be treated differently because of their nationality. It’s a real shame, as the hotel itself has potential, but the poor attitude of certain staff (Sami in the restaurant and the female reception / management staff) completely ruined our stay. I sincerely hope management takes these complaints seriously and provides proper customer service and inclusivity training. Travelling as a group with children should never result in being treated unfairly, and discrimination of any kind is unacceptable. The hotel itself could have offered a pleasant stay, but the attitude of certain staff completely ruined the experience. I wouldn’t recommend this hotel to groups of families (especially English) travellers looking for a welcoming environment. We will not be returning."

"We recently stayed here for 9 nights and we will definitely be back! From arrival to leaving we had not one complaint. Staff are extremely helpful and friendly. The accommodation was so clean and safe. The whole resort was spotless. We had one very minor issue and the staff reacted promptly to have it resolved, which its was in less then 10 minutes."

"The man in reception on arrival ( sorry didn't get your name) was fantastic checking us in, we stayed in room 101 which was in the main side of the hotel. Room was lovely , beds comfortable. Didn't ever have a problem getting a sun bed at either pool. The main pool had entertainment during the day which was quite loud so if u like it quieter go to the other pool. 10 min walk to the beach and a couple of bars , about 20 min walk to the start of the main peurto del carmen strip and about 20 mins the other way to the main los pocillos bars and restaurants. if you have walking difficulties u could get a taxi which we got to the harbour for 4.50 euro . The rooms are cleaned every other day or supposed to be , Unfortunately we went about 5 days without seeing a cleaner so had to go reception who gave us clean towels and said they would look into it and someone will be there the next day to clean the room. The bed sheets get changed once a week which is fine but again Unfortunately our sheets was changed after 2 days of being there and the next time was 2 days before we left and we was there for 14 nights so went 10 nights without clean sheets which wasn't pleasant . The hotel bar is more expensive than if u go to the strip and the supermarket is also more expensive than the local spar. Overall the hotel was nice and the staff were lovely and we really enjoyed our stay here ."