THB Lanzarote Beach

"THB LANZAROTE BEACH Let me start by saying I always take reviews with a pinch of salt and 9/10 I find people will complain about anything & the positive outweigh the negatives. I have travelled a lot and stayed in lots of 4/5 star hotels. However… I’ve got to say this hotel is not a 4 star hotel…. Possibly scrapping a 3 star and let me tell you why. I travelled with my 11 year old daughter and stayed in block 2 in room 2318N. We paid for all inclusive. We arrived to the hotel about midday but our room wasn’t ready until 3. We were served by Petra who was informative, friendly and professional. She remember us the whole week. I’ll get on to the other staff later but on a whole they were great at reception. The hotel was basic, no air con in reception, the storage room for our luggage was tiny and nowhere to get changed other than the bathroom. Reception area was clean but the sofas/ chairs need replacing. The room was big but basic, clean enough and fresh towels everyday, beds made up too and a clean. The shower was decent and the hairdryer was powerful. The actual pillows were gross with brown stains on one luckily there were spare in the wardrobe. We had a pool view room which was nice. The sea view rooms were incredible views if you were first or second floor. We had a bad experience with some other guests kicking off at 1am screaming, fighting, kicking doors through, (quite scary) and the police were called. It was easy to get a bed each day as long as you were down by 8. Never had any issues with towels being removed off beds. You can hire decent pool towels for 10€ which can be replaced with the pool mam throughout the day. The swimming pool is how others described, murky and quite dirty at times. It was cleaned every night though. One day there was a strange yellow substance on the top in the corner which someone said was sick and everyone had to get out but the management confirmed it was sun cream/ oil. There was a strong smell of drains/sewers however I don’t think this was the hotel, I’ve been before to a different hotel and smelt the same smell walking close by. All inclusive…. Breakfast was great lots to offer from freshly made omelettes, pancakes, Nutella, fresh fruit, cereals, bacon, hash browns, sausage etc. Lunch - served at the pool bar. Again this was ok. Basic salads, rice, pasta, chips. Most days they swooped between hot dogs, burgers and pizzas for the main bits everyday. The all inclusive drinks were their own spirits, a small selection of cocktails, beer and all fizzy drinks. So the bit that really let this place down didn’t happen to us directly but to a family we spent the week with. They requested a room move after paying for an adjoining room and getting two separate rooms telling them it would be safe for the children (youngest one being 7 to have a room on their own) they spent one night in the separate rooms with one adult in each. Petra then sorted this out for them the next day and they finally got what they paid for. Unfortunately during the move they left a credit card and a driving licence in the safe. They did t realise until days later. Only to find numerous transactions and £200 spent. The hotel claimed to know nothing about it but when we enquired with the people now staying in that room they confirmed they found them and gave them to a particular member of staff, they even went back to check they had found the owner of the cards. Which they confirmed they had!!!! So long story short the member of staff finally admitted to having the cards handed to him and stated he tried to contact the owner but without success then threw them in the bin!! No contact made, to either the owner or card issuer. Police are involved and hopefully an outcome will be reached. Be careful!!! Things we did…. The watermark was fab. Buy a snorkel and go left out of the hotel back entrance and keep walking until you come to a cove (10 minutes) and it’s simply beautiful. (Picture included) Would I go back to this hotel… no but we made the best of it and had a good week. Hi un"

"Absolutely fantastic experience I was nervous being on my own (due to untoward circumstances ) and didn’t ever feel uncomfortable so if you’re a solo dont hesitate 👍 Brilliant hotel spotlessly clean food is lovely and service from the staff excellent Special thanks to Santiago and Athena and of course reception staff (I’ll do another to name them ) If you looking for a relaxing holiday look no further"

"Firstly, the location of this hotel is great- so close to the beach and loads of nice restaurants. The hotel however…the pool was nice and a good size. Plenty of sunbeds and no mad rush in the mornings. There are not enough parasols for each bed but that didn’t matter too much when we went- the wind was so strong, the parasols blew over frequently anyway so a lot of people ended up putting them down! The wind was very strong, just due to location and it was like sitting in a windstorm at times! Room- we self catered and we are a family of 5. It was disappointing that the only place we could sit and eat was on the balcony where there were only 4 chairs! We had to keep taking an indoor chair outside and when I asked at reception for another chair (the room advertised said it could occupy up to 6), was told, no we couldn’t have another one. There was also not enough cutlery or crockery for 5 of us to actually eat together! I think when we arrived, there were 3 forks, 4 spoons and 2 knives, then 3 bowls and 3 plates! It was a mishmash. We had a large balcony although our ‘pool view’ wasn’t really a pool view- it was a view of some sorting of playing area/storage area and a staircase to the next block. We didn’t think much of it, until the day we came to have lunch (again on the balcony) and food 10+adults playing shooting at the end of our balcony- apparently the storage area was the adult games area- literally at the other side of our balcony wall! We had to wait for them to finish their game so we could use our own balcony and sit and eat! The maintenance of the room wasn’t brilliant- the air con leaked all over the floor one night so we woke to a massive pool of water by the bed. My son also dropped a plate by accident and there was no broom (not even a dustpan and brush) to clean up so we had to vacate the room and wait for a cleaning lady (about half an hour) to come and sweep it so we didn’t get shards of crockery in the kids feet- it’s not a big thing but for self catering, this is the first place where there has been no means of even sweeping up! Atmosphere, there was some entertainment on 3 nights (we were there for 8 nights) but this was limited. The acts were good but the crowd was thin and it didn’t start until 9.30 which was quite late for families- otherwise it was karaoke which wasn’t the best. Kids club- the staff were great and the kids had a good time. Overall, we had a good holiday but it’s not a hotel we would return to or recommend."