Paradiso Art Hotel

"A group of friends 12 of stayed for 3 nights 4 days, hotel is so aesthetically stunning and beautiful very Instagramable. We arrive on a Thursday afternoon we order food and some drinks, they only had one type of beer on draft no bottle beer no cider and only one type of white wine, we asked if they could get beer in as we are staying for a few nights but there answer was its end of season so that wouldn't be happening .. This was a running theme throughout our stay. Food was average I had to send back crispy gyoza as they were cold when I got them bk they were the same ones which is fine but they were still cold and the sauce that to accompany them was out of stock (end of season) service was slow and chaotic I know we are large group but we waited ages for drinks etc alot was out of stock because it was end of season. Bar closed at half 4 5 everyday because it was raining...... This. Meant food was closed also... we were looking for some ice for room was told "No" as bar was closed, the staff were still behind it, was told by a very rude woman to go to the supermarket in the middle of the tarantul rain thunderstorms and lightning while she shouted supermarket at me with her back turned didn't even look at me. Bar outside wasn't opened or no dj for the 3 days ( to be fair the weather was very bad) but no other options are substitutes offered Breakfast had a good choice of food but was always cold has to get it heated up every morning to the annoyance of the staff, the plates were very small.. they watered down peanut and chocolate spread with water... As it was end of season... On the 3 morning a mouse was running around the breakfast area staff did try catch it but it ran under a fridge.. We stayed in a 4 bed ground apartment was beautiful large shower and plenty of towels, unfortunately there wasn't much or any storage for us. Two guys at reception were very helpful and polite, room was cleaned everyday."

"Absolutely unacceptable experience. We spent 6 nights with no air conditioning in our room, despite reporting it FOUR times. Nobody ever came to fix it, and we were left to suffer in an uncomfortable, hot room. After leaving, the hotel’s only “compensation” was offering a free night’s stay — as if we would ever want to return after this ordeal. To make matters worse, they are now ignoring our emails completely. Appalling customer service and total disregard for guests."

"Stopped at this hotel for 3 nights and went as 2 couples. Can’t fault this. All staff were extremely friendly and welcoming. Rooms were querky and clean, but also model. Bedrooms and beds cleaned everyday. We had the breakfast option and was more than what you needed or required. Fresh fruit, drinks and cooked option provided in a Buffett style. Food options throughout the day to a very high standard. Drinks also around the bar are lovely. Fantastic stay and will most definitely be stopping here again next year."