"I don’t leave reviews often, but this was a must, and I honestly believe these 5-star reviews are fake as nobody in their right mind could rate this hotel a 5. This was the worst hotel that I have ever stayed at.
We arrived to a room where the aircon did not work. We reported it straight away, and somebody came up and said that it was working and that the sun just hits that room all day. Is that not the whole point of aircon? We closed the doors and curtains, but got back that night to a room impossible to sleep in. We went to the reception and the lady said they couldn’t do anything that night and gave us a fan. That helped the tiniest bit in the bedroom, but the sofa bed was impossible to sleep on.
In the morning we returned to reception, and they moved our room. We moved all of our things, and it felt the slightest bit better at the time. We got back that evening to—you guessed it—another unbearable room. We kept the fan they gave us and just had to somehow deal with it. To add to it, the sofa bed was so hard that I may as well have slept on the floor. We overheard a lot of people at the reception complaining at the same thing, and got speaking to a couple that had just been given our original room, and they had a young child. The father ended up sleeping on some cushions on the balcony so his wife and child could have the fan. I dread to think what families with babies were going through in the rooms where the air con did not work.
A couple of days later, we realised how dirty the pool was becoming. It was briefly cleaned maybe every 3 days, but the bits floating in it and the grime on the floor were getting worse. The area surrounding the pool was not much better. And to be nitpicky, the sunbeds were so uncomfortable. The pool just got worse as the week went on.
The breakfast was fairly good, although the eggs were cold most days and needed warming up in the microwave.
Now, we thought the staff were overall pretty friendly and as helpful as they could be without the aircon situation. Until… the lady at the bar, Claire, who had been nice until then, noticed my niece and her friend (7 and 5 years old) spraying water on the window to the bar. Claire wagged her finger in the window, and the girls started giggling, thinking she was joking. Next thing you know, she came out with window wipers and told them to clean it. We also thought that she was joking, so we told the girls to do it playfully. They did a little, and we expected it to end there. Then she came back out with towels and persisted in telling the girls to clean, and told the parents of my niece's friend that they should be cleaning too. They replied that it’s only water and that they are only children. The pool was right next to the window at the end of the day, yet Claire still argued. We couldn’t believe it!
A couple overheard and said that they had been coming 3 years running and that Claire could be very hot and cold and switch in an instant.
Final note, the room wasn’t properly cleaned on a single day. The bin wasn’t emptied once, and there were bits on the floor.
Overall, a terrible stay where the heat in the rooms basically ruined our holiday. You go on holiday to relax, and we barely slept for 10 nights."
