Sunprime Atlantic View

"Have just returned from a week at Sunprime Atlantic with my husband. The positives: - hotel and grounds are immaculately clean - good location to main strip (Yumbo, cita, beach) - good selection of food at buffet - different themes in restaurant each night - daily cleaning of rooms - variety of pools - free transfer to beach and maspalomas - free pool towels - plenty of taxis waiting outside the hotel - they put tins of food and water out for stray cat, which was sweet to see. The negatives: - dinner is only served until 9pm. At the end of the evening they come out with a bin and bin all the food in front of you if you’re still in the restaurant. There are an abundance of homeless and stray cats that this food could go to. - pool drinks are only served from the minimarket with self service inside. If you’re at the pool, it’s quite a trek. Cocktails are served by the glass at minimarket, but again, quite a walk. A self service pump outside by the pool could be a good idea. - no smoking/vaping around pool or on your balcony. Whilst I understand, it was inconvenient to not even be able to vape on your own balcony. - rooms feel quite outdated - we stayed in room 70, which had 2 single beds and 2 single duvets - while I understand it’s convenient to turn to a twin room, the beds constantly pushing apart wasn’t romantic. - Entertainment was definitely more relaxed and chill out with light jazz etc. we ended up going out each night. - snacks outside of meal times are limited to baguettes, sandwiches and salad from the market for AI guests, with cake only served between 3-4pm. Whilst we wouldn’t be opposed to going back, we just feel it needs tweaking slightly to make it a great hotel."

"I was here with ny daughter and we both found the hotel os not as good as other Ving Hotels, that we have stayed at. We expected better from a Sunprime hotel. The staff was friendly and competent. The manager though, we never saw her and she was stingy. The hotel in itself: Three pools, a lot of sunbeds. And no problem finding a spot. The pool exercise instructor, Bussy, deserves a sorcial mention. She's the best instructor we've had. Even though the three speakers the hotel gave her kept breaking during her classes and she would have to cut them short. The pool towels, that are included, can only be replaced between 17-18 in the reception and so stingy. At other Sunprime hotels, you just get a new at any time and drop your old at a place at the pool. No hype around the bar and restaurant. I think they closed early too. No special drink offers or happy hour, like we've had at other Ving hotels. The balconies are not shady enough and no canopies are offered, even on request. So we could only sit there early morning ir late afternoon. The chairs are the most uncomfortable chairs we've experienced and certainly not the photos shown on the official photographs. And the light on the balcony is centrally operated. At a certain time you can't have light on the balcony. I think it was 11 pm all balconies went completely dark. In all the balcony wasn't a nice place to just chill. The location of the hotel is not really good either. To get to the beach you'll have to take the hotel shuttle. But I wouldn't revommedn the beach. To get to shops in San Fernando it'a an 18 minute walk. About our room: The air condition didn't work. They came three times to fix it. The third time I rrally yad to coax them to come. They said the technicican had taken a photograph that said the temperature on our room was 17⁰ C. Which wasn't even possible. The lowest setting on the panel was 18⁰ C, which it wasn't either, since the main vent let out lukewarm air. The freezer eas broke. All our ice cream, three packages melted. They sent a guy to check the freezer and he replaced the whole fridge. Put it at it's lowest so ice wasn't even forming. When I cotrected that The freezer worked. No compensation was mentioned from the reception. And when I brought it up. Then the stingy hotel manager demanded a receipt for the ice cream and all we could get was two soft drinks from the soda fountain or two draft beers. This to me is ridiculous. At other hotels the manager was present a lot and was committed to guest satisfaction. When we had found cockroached in our room and they sent someone to spray he als checked that it happened and also offered us teo drinks of choice from the bar. And obviously this is the smart thing to do for guest satisfaction and something you learn in hospitality education to strive for. The sink in yhe bathroom was clogged. They came twice for this. The handle on the balcony door was so loose that it was jard to open the door. Sometjinh you'd think the cleaners would notice and tell reception. And maybe they did. But we had to complain about that too, since it became increasingly difficult to open the door. We don't think this hotel deserves 4 stars due to the standard and attitude from management. It's one thing you could do with refurbishing. Another thing that things are not working. We were NOT the only guest that had problems with the air condition. We won't be coming back. ."

"Just got back from a 5 night stay here and we had a lovely time , hotel was really nice clean and spacious with three pretty big pools too . There was always sunbed available and no body was getting up early to reserve them . We was only breckfeast and the food was brilliant too So much to offer really enjoyed it . The staff was so friendly too on arrival we all had been offered some prosecco. which was a nice touch too . Taxis are available at the front too . Location is also good too , Shops near by available you can walk to playa de ingles too ."