Bohemia Suites & Spa

"Had a lodge which had an issue with lighting controls (all computerised and centrally controlled), All lights including the bathroom mirror came on several times on the first 2 nights on a timer at 1.30am, 2.00am and 2.20am both nights which ruined sleep. Had to go to reception in the end who looked at our blankly and said there must be a ghost in the room. They had to come to the room and experience it for themselves before taking us seriously. After the 2nd night of disturbed sleep we had to move rooms. We were offered help to move, but no-one came, cleaner let us in and so had to move ourselves. Eventually we had the key card bought up to us. Felt exhausted by this point when should be a relaxing holiday. Big issue, glass door to bathroom (not frosted) opposite bed. Aside from privacy issue, also meant couldn’t have light on if using the toilet at night, as light would have disturbed partner in bed. Both rooms were very tired, smell of damp, catches hanging off the balcony door. When pointed out the missing screw to maintenance (who didn’t speak English) they didn’t replace the screw and tightened up the remaining screw which failed again the following day. Shelf in shower hanging off the wall in both rooms. How is this being missed by housekeeping? Built in furniture tied with draws not closing properly. Oven didn’t work. Lack of instructions for air con, hot tub or oven etc These should be in all rooms as standard. The hot tub was nice, although it kept draining itself and had to keep topping the water up which was quite tedious. On the last day we used the spa changing rooms to have a shower before the flight. No doors on showers, so lack of privacy. Also water drainage inadequate and ment a slippery floor. In the toilet there were electrics hanging off the wall (very dangerous). Just not what you expect from a 5 start hotel and spa. Why are staff not spotting these issues. Attention to detail needed if calming to be 5 star! Maintenance in this hotel is appalling. This is meant to be a 5 star hotel, yet only has a pool bar or bar on the roof. The pool bar closed at 6pm even those staff were still there and wouldn't serve drinks and directed us to the roof bar. We wanted a drink while waiting for our taxi, but would have to drag all our suitcases up to the roof for a drink while we waited. There should be a bar in the lobby or the pool bar should stay open if 5 star. It seems they are only bothered about their rooftop restaurant and bar and the rest of the hotel is being neglected. After all our issues in the first 2 days, we thought the hotel manager might have reached out to us to apologise and see if there was anything they could do, but we heard from no-one. On check out we were presented with a bag containing a small chocolate bar for the journey. Half hearted gesture. We were very disappointed with this hotel as expected luxury from a 5 star hotel. We paid extra for a private hot tub and what we thought was a bit of luxury. The pictures used of the rooms give a false impression to reality and the maintenance in this hotel is seriously lacking. The only plus was the Molten Brown on tap in the bathroom. That was the only luxury thing. We wouldn’t stay here again. We will stick with our usual 4 star hotel as better value for money and experience."

"The hotel is different in a positive way creating a unique experience for your stay. Nice restaurant view, music band roof top, exceptional welcome!"

"Staff were excellent food very good thought the room was a little bit small but functional area was good overall a good experience"