"** Long review **
We were there from 10th-17th June (sadly just home)
Firstly, we emailed ahead about rooms and zones and we were given exactly what we asked for, staff were amazing especially the entertainment team. Nothing was too much trouble for them. Staff at reception are very helpful when it comes to giving directions and ordering taxis or anything really they were happy to help and approachable.
Entertainment was different every night the staff running it are great at keeping it interesting. It does happen quite late but you're on holiday so.... activities also happen loads throughout the day (archery, pool running mat, poolside games, ect) kids club is also great offers face painting, drawing, small soft play area ect.
All inclusive drinks are good, a great selection no issues with that. Definetly recommend taking a drinks holder to carry drinks, super helpful.
Obviously this hotel is slightly situated away from local towns so you do need taxis (unless you want to walk) its between 6 and 8 euros for taxis. We ventured out every evening. The closest shop was a 20 minute walk away, again easy to get to, the spar that every one talks about is still closed for renovations. This was not a problem for us at all, nice walk down.
We visited the waterpark (this was included in our package) absolutely fantastic, expensive but worth it, you pay for sun loungers and food inside which is costly, so I'd advise taking your own pack lunches and juice in, which is allowed. We seen loads of locals in there with cool boxes ect.
We also visited playa de ingles the most and the light house town, playa de ingles was far better if you have children, the light house area we found was more 5star and more expensive, not much to do in that area other than take a picture of the lighthouse lol you get your usual looky looky guys down in playa de ingles trying to sell you their kidney but a polite no and they leave you alone.
We only saw a couple of cockroaches and yes there is a couple of cats roaming but we never seen poo or smelt pee anywhere in our time there. If a cat does happen to roam in the restaurant which we saw once, staff were quick to usher it out.
Only downfall for us was the pools were too deep and the food was repetitive. Me and my husband could eat easy but our children struggled a bit. However, they always found something, the snack bar serves hotdogs, pizza and burgers every day 12-4 which they enjoyed more than anything else 😂
Around the pool area the floor literally becomes like hot lava so definitely wear shoes. Its an ouch!!
**Cleaning** definitely take your own wipes to clean tables ect if you have stuff on them the cleaners won't touch them to clean, they cleaned our room 5 out of 7 days we were there. The hotel itsself is clean and well kept. But could do with a lick of paint in areas.
We loved the fact it gave us that villa feeling to the aparentments, if you are ground floor you get your own patio area and sun loungers.
Overall we had the most amazing time and loved every bit of our time in this hotel, we met some amazing families whilst there and the kids enjoyed it which is the most important for us. We seen all the bad reviews but to be honest I don't see what others are complaining about its maybe not a 4 star more 3 star but it was still fantastic and we thoroughly enjoyed ourself."