SBH Monica Beach Resort

"Just got back from a weeks holiday at SBH Monica Beach. We had a great time! Ignore the bad reviews. The entertainment staff were great and worked so hard to make it fun for everyone. My children (age 6 and 10) enjoyed the daily activities in the main pool and the evening mini disco. The food was good and everything was very clean. Our room decor was slightly dated but this was reflected in the good value price we paid for the holiday so we didn't mind. We were happy with the size and layout of our room. The location of the hotel is right next to the beach which was ideal."

"First of all, ignore all the negative reviews. I'm so glad I did and went ahead with booking. We stayed here Monday 6th - Monday 13th room 242. Don't get me wrong there's cracked tiles here and there in public areas, a few bits broken around but it is absolutely fine. Some holes in the very high up ceiling in the hotel reception - Seriously, not that bad or big of a deal. You could home in and take a picture of these things, or you can be a bit more positive minded and see how beautiful it is. The staff were ALL so lovely, helpful and friendly. The app the hotel use is useful, scan the QR code at reception. The food was great, we felt lucky as all inclusive food sometimes get seriously boring but the restaurant change it up every lunch and dinner. Breakfast is always the same, no change there. For lunch and dinner so much fresh seafood/meat all being cooked in front of you. Animation team were all really lovely and great fun, and made friends with myself and two children. Saturday and Sunday seems to be the quieter days with less animation team for their days off perhaps but still a team of 4/5 on and activities but slight reduction. Pools were great, a little chilly but fine once you had got your shoulders under! Two slight negative/constructive feedback - I think only plastic should be allowed around the pool area, glass shouldn't be available at the pool bar. Pool bar lunch is 12:30-3:30pm this is the only time you can get ice cream outside, it would be better if ice cream was available when the pool bar opens at 10:30 and available until the cakes etc go at 5:30/6pm. Other thing is the evening bar, through no fault of the staff the evening bar was understaffed so long queues for drinks at night. I would recommend this hotel, and as mentioned ignore the over dramatic negative reviews. When are you ever going to stay somewhere completely perfect? Expectations are perhaps too high. Thanks again!"

"Terrible experience. Arrived late after a delay was not welcomed at check in. I asked if I could get a coffee anywhere and was sent to the restaurant with them obviously knowing the machine was switched off and no staff member in site. Went back and said this and they rolled their eyes. Not told anything apart from room number. No help with case no times given for breakfast /dinner etc. very bad place if your English as it was 99% Germans which I have no problem with until you are ignored at the bar area and pushed at the bus stop so they could be first. Staff were very attentive to them . Honestly felt unwelcome because I spoke English. The TUI rep said he had dealt with the problem before and knew the staff were rude. His advice was to take myself to the hotel next door where I visited most evenings - much better vibe. Took myself out during the day also. Very disappointing would never come back!"