"First impressions of this hotel are good. But there are some areas I could find fault with.
The bedrooms have been partly upgraded, with a walk-in shower, but the sink is original as are the blue floor files throughout. That said, there were serviced daily, with fresh white towels and the sheets changed again mid-week. They did let our shampoo shower gel dispenser run out by the sink. Thankfully, there was enough in the dispenser in the shower to use, but that was getting very low too. Plentiful supply of toilet rolls (unlike their sister KN Arenas del Mar in Tenerife where you had to beg for one!).
Plenty of places to sit in reception, where the evening bar is - but the seats are faux leather and some had split, so looked unsightly - there is also loads of seating on the floor below reception, but I never saw anyone sitting there.
Communal area cleaning could be better. The corridor to our room had a sticky floor, from people taking drinks back to their rooms presumably. It genuinely wasn't cleaned all week. Yet I saw the floor buffer machine used elsewhere.
Special shout out to Riso who worked in the snack bar and restaurant. Such a welcoming, friendly lady. A true ambassador for the hotel. Bryan on reception was equally excellent in explaining everything when we checked in.
The restaurant for lunch and dinner always had a lovely selection of salad, plenty of cheese, soup, pasta and sauce. But the hot selection generally wasn't hot (there is a microwave) and items that didn't go with anything else. Stir fry and meats were over salted. That said, you won't starve ... if management are reading this, please ensure that there is sufficient bread selection (the brown seeded baguette often ran out), top up the cake as that can run down to virtually nothing and please open both (not just one) coffee machines every breakfast, as the queue by the buffet can be a mile long. Oh, and please put some milk in the machine so your cafe con leche doesn;t come out black .... one massive bonus though is there is proper British back bacon every breakfast!
The snack bar operates a 1 Euro plastic cup policy. Not a problem, but if you are sitting in that area or the glass sided terrace you can have a proper glass. Personally, I would avoid the snacks in there. Out for hours, curled up and goodness knows how hygenic it is to eat.
Marco is the Animation guy. Been in the job 3 weeks although it doesn't show. A group of us walked down to the market and the beach with him. He manages the entertainment around the pool and also the evening entertainment. Nice man.
Costa Calma really is quiet. The first couple of days we thought it was too quiet, then as we explored, we gradually found life. But the hotel is definitely situated at the wrong end of the resort. There is more life at the far end of the beach, with a couple of Spar and Hiper Dino supermarkets, bars, restaurants and shops.
Mocasas is a Chinese owned shop about 10 minutes walk from the hotel. It sells everything and anything. Worth a look. Turn left out of reception, then take the first left down the hill. Follow that road until you see a brown run down mini market on the left, continue on that road until the t-junction. Turn right and at the next junction there is a small shopping complex on the right. It's in there.
Instead of turning right to Mocasas, turn left up to the roundabout. There is a market on the other side of the road on a Wednesday and Sunday. If you follow that tree lined avenue all the way up to the top, it's nicer than the parallel road. At the top, turn left and cross the road following it up until you can turn left. That will take you down to the far end of the beach. There are public toilets there.
All in all we had a good week. If the price is right, we might go back. The hotel is perfectly ok, but the location is definitely not the best."
