Hôtel Taimar

"I have just got back from this hotel and my experience was not great. On the first day I was told my room would be ready within an hour of arriving, when I went back to check the receptionist lady came across quite rude and told me to keep waiting until she told me it was ready. I sat at the pool area and the bar staff lady spoke hardly any english and had little to no customer service skills. The pool area had a handful of people around it, everywhere in this hotel was silent there was no atmosphere, entertainment or any sort of music. After getting my room I noticed small bugs crawling around on the table and around the floor, when speaking to the man in reception he told me to wait till anything could be done and would not change my room until his manager went to see this. I waited 2 hours for his manager to check the room for the bugs and was told there was nothing there. I asked the receptionist man to come up to the room to see for himself but as he could only see one he said it was not good enough for a room change and stood there shrugging his shoulders at me. I showed him multiple videos and pictures of what it was like and explained the bugs kept moving from under the skirtings but they were definitely there as he had seen one and I had videos. I showed him the videos and pictures of them but he said he couldn’t see them so they aren’t there. I asked what other rooms were available and viewed these, one room smelt like damp and as a solo young woman I was not comfortable with my balcony/garden being right on the walkway, as well as the big glass doors being the only way to access the room. The shower was also covered by a faded glass door which if the curtains were opened you could see to! (Bottom floor rooms) He was not interested in giving me any sort of room upgrade even though the bugs were very much still there. A cleaner, called Ndeye came to my room and re-cleaned the floors she sprayed something and fortunately was no bugs after. She explained to me this was a common issue and they were ants. She said they are there from the people before me leaving food around in the room. (This should’ve been cleaned out before the next person in the room) Thankfully there were no bugs after this but it was a very difficult evening with the receptionist man who would not even apologise for the inconvenience. For the other few days I sunbathed on my balcony as by the pool it was silent. Bar staff were friendly, food was basic options a very small amount of options. One evening was Chinese style food - the 2 different flavours of chicken were both a bit pink on the inside when I cut into it. Very very quiet area nothing to do locally within walking distance, 2 shops on the road - no souvenir shops close only half hour walk away. Beach 15 minute walk away but not a beach you can lay down and relax on due to big rocks everywhere. I would say this hotel shouldn’t be a 4* from my experience and wasn’t great value."

"My stay at Hotel Timar was unfortunately disappointing overall. While the room itself was quite spacious and generally looked neat upon arrival, housekeeping was inconsistent and not always thorough. One of the biggest issues was the reception staff. They were very unfriendly, often coming across as rude and unwelcoming. They were not helpful at all and showed little to no sense of customer service. In particular, there was one gentleman at the reception who spoke only Spanish. This was quite strange, considering that not all guests speak Spanish, and he did not speak any English at all despite working in a front-facing role. As for the location, the island itself has very little to offer. There isn’t much to see or do, and even in the immediate surroundings of the hotel, there are very few activities or attractions available. The food was also very disappointing. Everything was served almost cold, and the buffet was the same every single day. The overall quality of the food was very mediocre. Additionally, the swimming pool was advertised as heated, but this was not the case at all. This feels misleading and seems like a tactic to attract guests under false pretenses. In summary, I would not recommend Hotel Timar. It does not live up to its four-star rating in reality, it feels much closer to a three star hotel."

"Poor location, restaurant shocking! The worst all inclusive I have had! Rude staff!"