"We recently stayed at BlueSea Golden Beach in Fuerteventura and overall had a mixed experience. There were definitely positives, but also a few negatives that we felt.
The location is good, close to the beach, shops, bars and restaurants, making it easy to get around. The pool area was clean, well maintained and always looked tidy. We also liked the reusable cup system at the pool bar you pay €1 for a cup and exchange it for a fresh one each time, which is actually a really good idea and cuts down on waste.
The staff overall were polite and friendly, especially most of the reception and restaurant staff. The food was okay with plenty of choice available each day, and breakfast was by far the best meal selection in our opinion. The pool bar snacks however were extremely limited.
The hotel itself is a little dated in places and could benefit from some maintenance. Our bathroom towels were not renewed all week, which was disappointing, and the rainfall shower head could definitely do with a good scrub as it looked quite neglected.
One thing worth knowing is the pool towel system — towels require a €10 deposit each, and if you want a fresh towel during your stay it costs €1 every time you exchange it.
The main issue we experienced was regarding late checkout on our final day. Our evening flight home wasn’t until 8pm, so we still had a full day at the hotel. The hotel information states that late checkout can be requested 1–2 days before departure if available.
We went to reception around 9pm on the Thursday evening and were advised by a lovely member of staff to come back in the morning, but were told it would likely be fine. We were informed the cost would be €40 until 3pm.
The following morning around 10am, we spoke to a gentleman on reception who was extremely rude. As soon as we asked, he simply said “No.” We explained our conversation from the previous evening and he responded with “That does not matter, the hotel is full.” This honestly did not seem true at all and the whole interaction felt unnecessarily dismissive and unhelpful.
After an hour or so we returned to ask what facilities would be available for guests with later flights. We were told checkout was at 12pm, to leave our suitcases under the stairs with no locked room or secure area, and that we could put our names on a list for a 30-minute shower slot in a spare room later on. The whole situation did not sit well with us and left a bad feeling.
Later that evening, once the gentleman was no longer on shift, we returned to reception and spoke with the same friendly lady from the night before. She immediately said late checkout was absolutely no problem, took the €40 payment and even seemed genuinely shocked and apologetic when we explained what had happened earlier. She confirmed she would need to speak to him about it.
It was a completely unnecessary situation and unfortunately it did leave a bad taste in our mouths at the end of the holiday. We still do not understand why the earlier request was handled the way it was.
Overall, this hotel is decent value for money if you are booking a budget holiday and mainly want a good location with friendly staff and decent facilities. However, there are definitely areas that need improvement, particularly consistency of customer service and attention to detail with cleanliness and housekeeping."
